Regional Manager

Advia Credit Union•Gurnee, IL

7d•Hybrid

About The Position

The Regional Manager advances the credit union’s strategic goals by leading assigned branches to deliver strong operational performance and exceptional service to internal and external members. The role develops and coaches Branch Managers, reinforces accountability to organizational goals, and ensures alignment with regulatory requirements, service standards, policies, and people practices. Through regular branch engagement, cross-functional partnership, and community involvement, the Regional Manager focuses on strategic execution, leadership effectiveness, and sustained member and employee success across the region. The Regional Manager oversees branch leadership and performance, conducts in-person visits to observe operations and strategic execution, and provides documented coaching and feedback. The position also represents Advia in the community and partners with other departments to support branch operations and member service. Advia describes its work environment as fast-paced, performance-based, and fun-infused.

Requirements

Five to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
A significant level of trust, credibility, and diplomacy in sensitive or highly confidential conversations with customers, direct and indirect reports, and outside vendors.
Ability to motivate, influence, educate, and advise others on matters of significance, including subject matter experts and first- to middle-level managers.
Ability to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 pounds.
Ability to climb and descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile as a driver or passenger, commercial airlines, rental vehicles, and public transportation, and to lodge in public facilities.
Ability to maintain regular, reliable, and timely attendance.
Ability to work indoors in a climate-controlled private office with minimal noise.
Ability to work independently or as part of a team, plan and direct the work activities of self and others, and follow written and oral instructions.
Ability to speak clearly and deliver information in a logical and understandable sequence.
Ability to perform basic financial calculations with extreme accuracy.
Ability to deal calmly and professionally with diverse personalities at various organizational levels and demonstrate discretion and high levels of customer service when dealing with the public.
Ability to perform responsibilities calmly under deadline pressure and requirements for extreme accuracy, quality, or fast-paced work.
Ability to handle multiple, simultaneous, and changing priorities.
Ability to exercise a high level of discretion on internal and external confidential matters.

Responsibilities

Oversee and develop Branch Managers to support strong leadership, operational effectiveness, and consistent people practices across assigned branches.
Provide coaching, guidance, and performance oversight while ensuring compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
Provide timely, transparent, and constructive feedback to strengthen leadership effectiveness and employee development.
Address non-performance promptly and appropriately, partnering with Human Resources as needed.
Review leadership performance and make recommendations concerning promotion, corrective action, and termination, as appropriate.
Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution, and provide documented, in-person coaching and guidance.
Review branch-level metrics, evaluate regional and branch performance, reinforce accountability to organizational goals, and provide ongoing coaching and mentorship.
Aid in onboarding new employees to foster cultural alignment and support employee engagement and performance.
Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
Focus on strategic execution, coaching, and development to support employee success and regional member service and performance.
Review branch operational practices and identify ways to maintain high service levels for members.
Partner with Operations Support, Project Managers, and other departmental managers to support branch and member-service success.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Follow policies and procedures to minimize risk, exercise judgment, raise questions to management, and adhere to policy guidelines.