Regional Manager

Caliber Collision•Spring, TX

12d

About The Position

Caliber Collision is hiring a Regional Manager to lead production and administrative operations across an assigned region. The role establishes and maintains company goals and performance standards, supports growth and world-class customer service, and measures the success of individual centers and the region overall. The Regional Manager provides General Managers with clear expectations, tools, training, and information; identifies potential acquisition and brownfield targets and develops relationships with them; and recruits qualified candidates while building a pipeline of high-quality talent. The role ensures center teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

Requirements

At least 5 years of technical experience in collision repair or estimating.
Previous leadership experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Advanced understanding of collision estimating.
Prior experience with CCC1.
Ability to report on financials.
Advanced understanding and knowledge of repair processes and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the U.S. without restrictions.

Responsibilities

Direct and lead production and administrative operations across the assigned region.
Establish and maintain company goals and standards for performance, growth, and customer service.
Support and measure the success of individual centers and the region overall.
Provide General Managers with clear expectations, tools, training, and information.
Identify potential acquisition and brownfield targets and develop on-the-ground relationships with them.
Source and recruit qualified candidates and establish a pipeline of high-quality talent.
Ensure vehicle repairs are thorough, safe, and profitable, and comply with company procedures, insurance partner requirements, and industry standards.