Regional Manager

US Eye•Kinston, NC

About The Position

US Eye is a physician-led, patient-centric network of eye care practices serving Florida, the Carolinas, and Virginia. The Regional Office Manager provides operational leadership for assigned offices and promotes a supportive, high-performance culture that supports employee engagement and an excellent patient experience. The role oversees day-to-day office operations, quality and compliance, staffing, patient flow, and operational efficiency. It is a full-time position located in Eastern North Carolina and Virginia, with weekly travel among assigned regional offices. The work environment is fast-paced and results-driven.

Requirements

High school graduate.
Previous work experience in project management, healthcare administration leadership, business, or a related field, or equivalent experience in a medical practice.
Technology savvy, with competency in Office Suite and ability to learn software applications as required.
Ability to follow oral and written instructions.
Ability to maintain a high degree of confidentiality.
Strong time-management skills.
Ability to maintain a professional, respectful, and courteous work environment.
Weekly travel among assigned regional offices is required.

Nice To Haves

Associate or bachelor’s degree, preferably with an emphasis on business, healthcare administration, or a related field.
Leadership and management skills that support high patient-experience standards and team development.

Responsibilities

Guide the team daily to maintain high standards for the patient experience.
Promote patient satisfaction through continuous improvement and service recovery when needed.
Manage patient flow and quality initiatives, and recommend improvements to the patient experience.
Interview candidates, recommend hires, and support onboarding and team training.
Oversee quality and compliance initiatives that maintain patient-care standards.
Participate in employee feedback and support individual growth opportunities and career development plans.
Provide meaningful ongoing feedback, including performance evaluations.
Recommend financial increases to support parity and incentivize improved performance on key metrics.
Partner with revenue cycle management to ensure payments and fees are collected, posted, and reported appropriately.
Create work schedules that use staff efficiently.
Manage physicians’ templates and scheduling to support efficient patient flow and coordinated staff utilization.
Ensure template-utilization KPIs are met.
Monitor facilities to maintain high standards of presentation and functionality.
Support the director in meeting KPI and benchmark performance standards that maximize productivity and utilization.
Support the optical team in achieving revenue goals.
Ensure medical and office supplies are available and support inventory management.
Liaise between the team and providers to promote collaboration and communication.
Support the director with special projects as assigned.