Regional Manager

Asset Living•Columbia, SC

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management activities. As an offsite leader, this role supervises property operations and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability requirements. The position involves estimated travel of 25–50% of annual work time for property visits, conferences, training, and other business activities. This is a safety-sensitive position that may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional duties and responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent, or a combination of education and experience as described: a bachelor's degree is preferred, or four years of housing-industry experience, or one to two years of related experience and/or training, or an equivalent combination.
Basic computer skills and the ability to understand and perform all onsite software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to travel an estimated 25–50% of annual work time.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, counsel, and develop onsite staff in accordance with company directives and training benchmarks.
Address and document staff performance problems, communicate with supervisors and Human Resources, and manage termination when necessary.
Prepare salary-increase requests for Community Managers, assist with requests for other team members, approve site requests, and submit evaluations and counseling documentation for review and processing.
Approve timesheets and verify reported hours, vacation and sick time, and signatures.
Promote staff harmony and job performance through effective leadership, and ensure compliance with company policies and procedures.
Develop annual operating budgets and forecasts and pursue strong net operating income through cost control, revenue improvement, and leasing strategies.
Evaluate significant budget variances in writing and recommend capital improvements.
Monitor proposals, contracts, and work in progress for large site projects.
Oversee timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices, including invoice coding.
Ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure leasing practices, follow-up, lease execution and documentation, and reporting are effective and accurate.
Address resident complaints, concerns, and requests; develop and implement resident retention programs.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property emergency team and ensure appropriate handling of emergencies involving staff, residents, or buildings.
Manage customer service and monitor maintenance-service responsiveness and service-request turnaround.
Maintain property appearance through regular inspections and tours and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking make-ready units and work orders.