Regional Manager

Brighthaven•San Jose, CA

43d•Hybrid

About The Position

Avanath is a leading property management company focused on providing affordable housing. The Regional Manager role involves broad operating latitude and decision-making responsibility for a significant real estate portfolio. This position supports the company's brand, reputation, and commitment to consistent excellence in service to residents, guests, and communities. The Regional Manager provides expertise in acquisition, due diligence, lease-up, and capital improvements strategies, as well as overall property operations. This role contributes to the oversight of systems, ensuring quality procedures and training, with a focus on continual improvement in efficiency, technology, and team support. The Regional Manager is crucial in fostering high company morale, acting as a cheerleader for success, and managing assigned communities profitably while upholding business ethics and fairness. The goal is to create an atmosphere that supports the greatest satisfaction and well-being of all people within the communities, aligning with company goals. A high degree of professionalism and positive engagement with residents and the workforce is essential. This role requires a strong sense for creating community, going the extra mile for positive resident and staff experiences, and building relationships with vendors, regulatory bodies, and social services. A collaborative approach is key to fostering success. An authentic, open, and professional attitude is required when addressing concerns, utilizing organizational support services and senior leadership. Active listening and a positive, professional approach are integral to ensuring residents and staff feel seen, heard, and valued.

Requirements

5+ years of experience in a community management position is highly desired.
7+ years in multifamily experience highly desired, affordable housing experience preferred.
Lease Up / New Development experience where required.
Intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred.
Frequent travel within the region, as well as regional corporate and industry travel, is required.
Training experience desired.
Strong interpersonal skills.
Strong verbal and written communication skills.
Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts.
Ability to work well under time and other constraints; must be adept at multitasking.

Nice To Haves

Affordable housing experience preferred.
Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred.
Training experience desired.

Responsibilities

Assist in the development and execution of the region's operational budgets.
Prepare and review monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control.
Produce reports and monthly financials accurately and timely, aligning with Avanath’s operational protocol.
Maximize operating efficiency and financial performance of the portfolio through strategic plans.
Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
Oversee large capital projects and communicate effectively between multiple departments.
Prepare and submit subsidy vouchers, where applicable.
Visit assigned communities a minimum of 3-4 times per week.
Manage up to 10 sites and a diverse workforce.
Direct and support the personnel and performance of each site, coaching leaders, and providing clear feedback and direction, including selection and staffing decisions.
Work with and support all back office and corporate support functions (compliance, finance, asset management, capital projects, HR).
Assess and complete team performance on an annual basis.
Recognize opportunities for team development based on performance and cultural concerns.
Challenge team members to achieve higher performance by establishing and communicating clear goals.
Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
Coordinate and oversee on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
Maintain positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
Refer residents as necessary to other appropriate services and agencies.
Assist the team in creating and implementing systems for necessary resident services, including prompt acknowledgment and action on complaints.
Respond to any potential housing violations and liability concerns regarding the property promptly, transparently, and effectively.