Regional Manager

Asset Living•Charlotte, NC

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The position involves an estimated 25–50% annual travel for property visits, conferences, training, or other business-related activities. This safety-sensitive position may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties, and additional responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent.
At least four years of housing-industry experience, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills and the ability to understand and perform on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to travel an estimated 25–50% of work time annually.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Screen, hire, train, coach, counsel, and develop on-site staff in accordance with company directives and training benchmarks.
Address staff performance issues consistently, document them, coordinate with supervisors and Human Resources, and take appropriate action, including termination when necessary.
Prepare or review salary-increase requests and personnel documentation, and approve timesheets for accuracy and completeness.
Promote staff harmony, strong performance, and compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing strategies; identify trends and recommend adjustments.
Develop yearly operating budgets and forecasts, and provide monthly written evaluations of significantly over-budget income and expense items.
Recommend capital improvements and monitor large project proposals, contracts, and work in progress.
Monitor deposits, rent collections, charges, vendor invoices, and reconciliations; ensure timely processing and accurate property closeouts and ownership financial reports.
Develop yearly marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing techniques, follow-up, lease execution, documentation, and accurate reporting.
Address resident complaints, concerns, and requests, and develop and implement resident-retention programs.
Show and lease properties to prospective residents and manage move-ins.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure emergencies involving staff, residents, or buildings are handled according to company guidelines.
Oversee customer service and monitor maintenance response times and service-request turnaround.
Maintain property appearance through regular inspections and tours, and ensure repairs are recorded and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining bids or pricing and addressing inadequate vendor service.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.