Regional Manager

RPM Living • Chicago, IL

3d • Hybrid

About The Position

The Regional Manager (RM) oversees the operational and financial performance of a portfolio of properties. This hands-on leadership role drives team performance, maintains client relationships, and ensures business strategies are executed in alignment with company objectives.

The role is hybrid and requires working in a corporate or regional office four days per week. The office is an open setting that may include bright lights, constant noise, and distractions. Employment is contingent upon successful completion of a background check as required by local and federal or state regulations. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable.

Requirements

• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.
• May occasionally need to lift or carry files or office supplies weighing up to 15 pounds.
• Work in a corporate or regional office four days per week in a hybrid role.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Oversee recruitment and interviews for site-level positions in the portfolio, ensuring appropriate approvals and alignment with company hiring standards.
• Conduct team meetings, one-on-one coaching sessions, and annual performance reviews to mentor, develop, and manage team members.
• Coordinate with HR on employee issues, ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Conduct onboarding, training, and mentoring for team members.
• Visit sites weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handle unscheduled client communications during business hours, and follow up promptly after client visits and calls.
• Develop and execute business plans for each community, planning proactively on weekly, monthly, and quarterly bases.
• Approve expense requests and manage expense reporting in line with budget expectations.
• Compile and analyze financial reports; review and approve purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical property inspections, including tour paths, models, vacant units, maintenance shops, and routine preventive maintenance inspections.
• Ensure compliance with company policies and procedures, particularly for procurement, financial practices, and vendor management.
• Oversee resident and vendor communications and ensure timely resolution of issues.
• Monitor property marketing efforts, including property websites and advertising.

Benefits

• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.
• Weekly pay for associates working onsite at an apartment community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed