Regional Manager

Asset Living•Charlotte, NC

About The Position

The Regional Manager oversees the operations of a housing community portfolio, managing personnel, leasing, maintenance, financial matters, administration, and risk management. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The position includes an estimated 25–50% annual travel for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional duties or responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent.
Alternatively, a bachelor's degree is preferred, or four years of housing industry experience; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Basic computer skills.
Ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) certification.
Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
Provide ongoing training, coaching, counseling, and guidance in line with company training benchmarks.
Address performance problems consistently, document them, communicate with the appropriate leadership and Human Resources, and terminate employees appropriately when necessary.
Prepare salary increase requests for Community Managers, assist with requests for other team members, and approve requests submitted by the site.
Ensure counseling statements, written evaluations, and salary requests are reviewed by the Regional and Senior Vice President and delivered to Human Resources.
Approve timesheets and verify reported hours, vacation and sick time, and required signatures.
Promote staff harmony and performance through support and effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop yearly operating budgets and forecasts, and provide monthly written evaluations of income and expense items significantly over budget.
Recommend future capital improvements.
Monitor proposals and contracts for large site projects and check work in progress.
Monitor and maintain timely receipt and reconciliation of deposits, rent collections, and charges.
Monitor and approve timely receipt, reconciliation, and coding of vendor invoices.
Ensure timely property closeout and accurate ownership financial reports.
Develop yearly marketing plans and use marketing strategies and systems.
Provide marketing strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease signing and documentation, and reporting systems are effective, accurate, and current.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident retention programs, such as resident functions, special promotions, and monthly newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure appropriate handling of emergencies involving staff, residents, or buildings in accordance with company guidelines.
Manage customer service and monitor maintenance staff responsiveness and service-request turnaround.
Maintain property appearance and ensure repairs are identified and completed promptly through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining bids or pricing and addressing inadequate vendor service.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion, including checking units for make-ready work and completed work orders.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of work time annually.