Regional Manager West

MillerKnoll•San Francisco, CA

2d•$103,625 - $135,000•Hybrid

About The Position

The Regional Manager of Design Within Reach is responsible for supporting a sales team, maximizing revenue while providing a high standard of customer service. You will be responsible for overseeing DWR stores within a designated geographical area. This includes managing a team of General Managers and their sales team, training, conducting in-person store visits, developing sales strategies, achieving revenue goals, monitoring sales performance, building customer relationships, and ensuring the smooth operation of sales operations within your region. You will report to the Regional Store Director.

Requirements

3+ years of transferable retail management and multi-location responsibility
Travel and manage locations in the geographic area, spending 80% in stores within the area.
Must be a hands-on leader with an entrepreneurial spirit, solution-based mindset, and attention to detail.
Demonstrate results in previous leadership roles.
A proven ability to train and lead all levels of store team; to include General Managers and Selling Associates
Outstanding communications skills—verbal, written, and listening.
Ability to act with urgency in a dynamic environment to make decisions that comply with MillerKnoll procedures.
Commitment to providing World Class customer experiences, quality operations, and a high level of professionalism.
Strong organizational skills and conflict resolution skills.

Responsibilities

Leading sales teams: coaching, motivating, and developing a team of General Managers to achieve individual store and brand sales targets.
Exhibit world-class service: model and uphold the MillerKnoll Values + Actions with internal + external customers.
Market analysis and strategy development: analyzing market trends, competition, and customer needs to create effective sales strategies for their region.
Sales goal setting: setting realistic sales targets for the teams and monitoring progress towards achieving them.
Sales training and development: providing ongoing sales training and coaching to General Managers, Assistant Manager, Design Specialists, and Sales Assistants on product knowledge, selling skills, and customer service.
Performance monitoring and reporting: tracking sales metrics, analyzing performance data, and reporting key insights to executives.
Budget management: managing sales budgets within the region and ensuring efficient allocation of resources.
Recruiting and hiring: identify and hire new General Managers to fill open positions within the region. Assist with hiring Sales and Design Specialists as needed.
Store visit oversight: regularly visiting stores in their region to monitor sales activities, connect with sales team, gain insight into the store's performance and provide support to General Managers and their teams.
Collaboration with other departments: working with marketing, human resources, customer service, and other business partners to ensure alignment and support sales initiatives.