Regional Manager

US Eye•Kinston, NC

About The Position

The Regional Office Manager promotes a high-performance culture in a supportive environment that fosters employee satisfaction and engagement. The position supports initiatives that ensure quality and efficiency standards and deliver a strong patient experience. It provides operational leadership, ensures quality and compliance standards are met, and manages the day-to-day operations of assigned offices. The role is located in Eastern North Carolina and Virginia and requires weekly travel among assigned regional offices. The work environment is fast-paced and results-driven.

Requirements

High school graduate.
Previous work experience in project management, leadership in healthcare administration, business or a related field, or equivalent experience in a medical practice.
Technology savvy, competent in Office Suite, and able to learn software applications as required.
Ability to follow oral and written instructions.
Ability to maintain a high degree of confidentiality.
Strong time management skills.
Ability to maintain a professional, respectful, and courteous work environment.
Weekly travel among assigned regional offices is required.

Nice To Haves

Associate or bachelor’s degree with an emphasis on business, healthcare administration, or a related field.

Responsibilities

Provide daily guidance to the team to ensure high standards for patient experience and satisfaction, support continuous improvement, and provide service recovery as needed.
Manage patient flow and quality initiatives, and recommend ways to continually improve the patient experience.
Interview candidates, recommend hires, and support team onboarding and training.
Oversee quality and compliance initiatives that maintain patient-care standards.
Participate in employee feedback, support individual growth and career development plans, provide meaningful feedback and performance evaluations, and recommend financial increases.
Partner with the revenue cycle management team to ensure fees are appropriately collected, posted, and reported.
Create work schedules that maximize efficient use of staff.
Manage physicians’ templates and scheduling to support efficient patient flow and staff utilization, and ensure template-utilization KPIs are met.
Monitor facilities to maintain high standards of presentation and functionality.
Support the director in meeting performance standards on KPIs and benchmarks that maximize productivity and utilization.
Support the optical team in achieving revenue goals.
Ensure medical and office supplies are available and support inventory management.
Serve as a liaison between the team and providers to promote collaboration and communication.
Support the director on special projects as assigned.