Regional Manager

Asset Living•Tigard, OR

21d

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The role includes an estimated 25–50% annual travel for property visits, conferences, training sessions, and other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive or permanent list of duties, and additional duties or responsibilities may be assigned.

Requirements

High school diploma or equivalent, or the stated equivalent combination of education and experience.
Four years of housing-industry experience, or one to two years of related experience and/or training, as described in the education and experience criteria.
Basic computer skills and the ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, and develop on-site staff using company techniques and directives.
Support staff effectiveness through ongoing training, coaching, counseling, and guidance in line with company training benchmarks.
Address and document performance problems, communicate with supervisors and Human Resources, and handle termination appropriately when necessary.
Prepare salary-increase requests for Community Managers, assist with other team members' requests, and approve site requests.
Submit counseling statements, written evaluations, and salary requests for review by the Regional and Senior Vice President and delivery to Human Resources.
Approve timesheets and verify reported hours, vacation and sick time, and required signatures.
Promote staff harmony and quality performance through effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop annual operating budgets and forecasts, evaluate significantly over-budget income and expense items monthly, and suggest future capital improvements.
Monitor proposals and contracts for major site projects and inspect work in progress.
Monitor and maintain timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices, including invoice approval and coding.
Ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing techniques, follow-up, lease signing and documentation, and accurate, current reporting.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident-retention programs, such as resident functions, special promotions, and monthly newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property's emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings within company guidelines.
Manage customer service and monitor maintenance staff responsiveness and service-request turnaround.
Maintain property appearance through regular inspections and tours, and ensure identified repairs are completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor, supplier, and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking unit readiness and work orders.
Travel for property visits, conferences, training sessions, and other business-related activities as required.