Regional Manager of Operations

WOLVERINE HUMAN SERVICES•Vassar, MI

21d

About The Position

The Regional Manager of Operations leads the systems, facilities, and support services needed to provide safe, consistent, high-quality care across Wolverine Human Services locations, including residential campuses, program sites, and administrative offices. The role translates organizational priorities into practical procedures, preventive maintenance, reliable service delivery, and measurable accountability. Working with program leadership, the Chief Administrator, Clinical Services, Human Resources, and Finance, the manager ensures that facilities, meals, transportation, equipment, and supplies support the needs and dignity of the young people and families served. The role oversees organization-wide operations, facilities and preventive maintenance, food service, transportation and fleet, safety and security, business continuity, compliance and corrective action, budgets, purchasing, vendors, and assigned staff. It partners with residential and clinical leaders so operational decisions support trauma-responsive care, youth dignity, cultural responsiveness, and consistent daily programming. Clinical decisions, treatment planning, youth supervision, and designated Chief Administrator duties remain with the leaders assigned those responsibilities. The manager coordinates with those leaders and escalates unresolved risks to the CEO. Performance is reviewed through routine supervision and quarterly reporting. Annual targets are established with the CEO and adjusted for site needs, risk, and available resources. Performance measures include preventive maintenance and work order completion, safety hazard resolution, inspection readiness and corrective action, meal service and sanitation, fleet readiness, budget performance, purchasing controls, staff training, vendor performance, and program leader feedback.

Requirements

Bachelor’s degree in operations management, business administration, facilities management, public administration, or a related field; an equivalent combination of relevant education and substantial leadership experience may be considered.
At least five years of progressively responsible operations or facilities experience.
At least three years supervising staff and coordinating multiple operational functions.
Demonstrated experience with budgets, vendors, preventive maintenance, safety practices, service documentation, and corrective action follow-through.
Ability to lead across locations, prioritize urgent issues, manage competing demands, and communicate effectively with direct service staff and executive leadership.
Proficiency with spreadsheets, purchasing and inventory records, work order systems, and routine performance reporting.
Ability to meet applicable background screening requirements.
Valid driver’s license, acceptable driving record, and ability to travel between sites when driving is required.

Nice To Haves

Experience in residential treatment, child welfare, juvenile justice, behavioral health, healthcare, or another regulated human services environment.
Experience supporting licensing inspections, emergency preparedness, food service oversight, capital projects, and operations across multiple sites.
Relevant facilities, safety, project management, or food service credentials.
Experience supervising teams in a 24-hour service environment.

Responsibilities

Develop and implement consistent operating procedures, service standards, and accountability systems across locations while addressing each site’s needs.
Maintain an annual operations plan with site priorities, responsible staff, completion dates, resource needs, and progress reports to the CEO.
Conduct routine site rounds with program leaders, identify service gaps, resolve concerns, and verify completion of corrective actions.
Coordinate operational planning for program openings, relocations, expansions, and closures, including equipment, vendors, utilities, and site readiness.
Oversee building maintenance, grounds, housekeeping, laundry, utilities, and repair services to maintain safe, clean, accessible, and functional environments.
Maintain a preventive maintenance calendar and work order system, including priorities, response expectations, repair documentation, and completion verification.
Monitor building systems and address unsafe conditions promptly.
Develop capital repair and replacement recommendations, obtain estimates, and oversee approved projects and contractor performance.
Oversee kitchen operations, meal preparation, food purchasing, inventory, sanitation, storage, and equipment maintenance across locations.
Ensure meals meet approved menus and portion expectations and accommodate documented dietary restrictions in coordination with medical and clinical staff.
Monitor food quality, quantity, temperature records, expiration dates, sanitation practices, and required staff training; address concerns promptly.
Establish procedures for meal counts, point-of-service documentation when applicable, special meals, and purchasing to support accurate records and avoid duplicate entry.
Manage vehicle readiness, inspections, preventive maintenance, registration, repairs, fuel controls, and vehicle assignment records.
Coordinate transportation resources with program leaders for appointments, school, visits, activities, and other approved needs.
Verify driver authorization and required documentation in partnership with Human Resources; establish vehicle checkout, key control, accident reporting, and emergency response procedures.
Maintain operational controls for keys, radios, access systems, cameras, and other safety equipment, including sign-out, inventory, inspection, and repair procedures.
Coordinate with technology staff and vendors to maintain camera and security system functionality, service escalation, outage documentation, recovery procedures, authorized access, and retention requirements.
Coordinate emergency supplies, evacuation readiness, severe weather preparations, utility outage response, and continuity plans with site leadership.
Escalate urgent hazards immediately, implement interim safeguards, track resolution, and support incident reviews and root cause analysis involving operational conditions.
Maintain inspection schedules and records supporting applicable licensing, contract, health, food service, fire, building, and workplace safety requirements.
Participate in audits and inspections with the Chief Administrator and designated compliance leaders; provide accurate documentation and timely operational follow-through.
Develop and implement assigned corrective actions with clear owners, deadlines, staff instruction, and evidence that improvements are sustained.
Immediately report suspected abuse, neglect, safety concerns, and other reportable matters through required channels and organizational procedures.
Develop and monitor operations budgets with Finance, review spending, explain variances, and recommend responsible cost controls.
Manage purchasing, inventory, asset tracking, and supply distribution; maintain adequate stock and controls against waste, loss, and unauthorized use.
Evaluate vendors, obtain competitive pricing as appropriate, and monitor service agreements, renewals, insurance documentation, and work quality within delegated authority.
Recruit, orient, supervise, coach, and evaluate assigned staff with Human Resources; establish clear expectations, equitable scheduling, and backup coverage.
Ensure staff receive required training, demonstrate job competencies, and understand procedures before independently performing assigned duties.
Build a respectful, responsive service culture; address concerns without retaliation and coordinate personnel investigations with Human Resources.
Partner with residential and clinical leaders so operational decisions support trauma-responsive care, youth dignity, cultural responsiveness, and consistent daily programming.
Coordinate closely with leaders responsible for clinical decisions, treatment planning, youth supervision, and Chief Administrator duties, and escalate unresolved risks to the CEO.