Regional Manager of Operations

Lynx EMS•Johnstown, PA

8h•Onsite

About The Position

Lynx EMS is seeking an experienced Regional Manager of Operations to lead and oversee operations in its Johnstown, Colorado region. The role provides strategic leadership, oversight, and direction to all divisions in the assigned region, supporting Operations Managers and promoting high-quality patient care and operational excellence. The Regional Manager is accountable for regional performance, including key performance indicators, staffing and employee relations, compliance with medical and operational standards, and financial results. The position reports directly to the Regional Director of Operations.

Requirements

At least 3 years of management experience in EMS, healthcare, transportation, public safety, or a related service industry.
Progressive leadership experience supervising an EMS workforce of similar size and complexity.
At least 5 years of experience as a licensed Paramedic.
Demonstrated experience managing operational performance, personnel, and budgets.
Strong leadership, communication, and team-building skills.
Ability to drive operational excellence and accountability.
Working knowledge of EMS regulations, healthcare partnerships, and clinical operations.

Nice To Haves

Bachelor's degree preferred.
Experience with financial management, budgeting, and P&L oversight.

Responsibilities

Lead, mentor, and develop Operations Managers across the region.
Establish, monitor, and evaluate key performance indicators for each division.
Maintain operational performance through communication, oversight, and performance reviews.
Provide leadership and support on staffing, employee performance, and operational challenges.
Review operational policies and procedures and recommend improvements.
Manage and maintain accountability for the regional profit and loss.
Ensure compliance with company policies, procedures, and operational processes.
Drive operational efficiencies while maintaining patient care standards.
Serve as the primary operational liaison with healthcare system partners and stakeholders.
Meet regularly with the Medical Director to ensure adherence to medical protocols and standards.
Perform direct ALS and BLS patient care when operational needs require.
Establish and oversee quarterly EMS training programs within the region.
Chair and lead the regional Safety Committee.
Promote safety, compliance, and continuous improvement.
Perform other duties and special projects as assigned by the Regional Director of Operations.