Regional Manager of Operations - Kansas City, Missouri

NVA•Kansas City, MO

12d

About The Position

The Regional Manager of Operations provides operational leadership, strategic partnership, and people development to a portfolio of veterinary hospitals within an assigned territory. This mid-level leader manages professional associates and/or supervisors and is accountable for the performance and results of the hospitals and hospital leaders under their purview. The role adapts plans and priorities to address resource and operational challenges, keeping hospitals aligned with NVA’s business plan, policies, and standards. Decisions are guided by policies, available resources, and the broader business plan, with moderate guidance from the Division Leader as needed. The Regional Manager serves as an operational subject matter expert for hospital leaders, hospital teams, and cross-functional partners. The role works closely with Medical Operations and hospital medical leadership to support nursing operations, Standards of Care (SOC) and other medical initiatives, and DVM retention and recruiting. It oversees operational and financial performance, including analysis of P&L results, budgets, labor costs, revenue growth, reputation management, and referral coordination. The Regional Manager develops improvement plans, monitors performance metrics, trains hospital leaders in NVA systems and processes, and supports growth, client experience, technology implementation, change management, and new-hospital transitions. This is a field-based role requiring travel up to approximately 80% of the time. Responsibilities include regular travel to supported hospitals, site visits, meetings, presentations, computer use, and periods of standing or walking as business needs require. The salary range is $110,000–$120,000 base, with additional annual incentives. Job requirements and responsibilities may change based on business needs.

Requirements

At least 4 years of multi-site business operations experience; experience with ideally 10 or more locations is specified.
Bachelor’s degree or equivalent education.
Strong time-management and organizational skills, with the ability to balance multiple priorities.
Sound judgment, problem-solving skills, and effective decision-making abilities.
Ability to translate strategy into action and connect hospital operations to NVA’s purpose and vision.
Ability to use data and analytics to identify business insights and develop pragmatic solutions.
Proven ability to coach and develop leaders, provide candid feedback, and build high-performing teams.
Ability to manage a range of unique sites and apply business and operational excellence principles to each hospital’s needs.
Willingness to travel up to approximately 80% of the time.
Outstanding communication skills.
Ability to model emotional intelligence, humility, and empathy.

Nice To Haves

Veterinary, animal health, or human health management experience.

Responsibilities

Provide operational leadership to veterinary hospitals in the territory and ensure alignment with NVA standards, initiatives, and business goals.
Serve as the primary liaison between hospital leadership and the NVA Support Center.
Be accountable for operational, financial, and cultural performance across supported hospitals.
Adapt territory and divisional plans to hospital needs, resource constraints, staffing changes, and emerging operational challenges.
Provide guidance on practice management, financial performance, and NVA initiatives.
Analyze financial and operational metrics, including P&L management, budgets, labor costs, revenue growth, reputation management, and referral coordination.
Collaborate with the Division Leader to assess hospital financial health, diagnose issues, and develop and implement improvement plans.
Develop action plans, track performance metrics, and report results to leadership.
Train hospital leaders in NVA financial and operational systems, processes, and reports, including during new-leader onboarding.
Assess hospital operations, share best practices, and implement process improvements across medical, technical and nursing, and customer service areas.
Partner with Medical Operations and hospital medical leadership to implement Standards of Care and other medical-based initiatives.
Support nursing labor, workflow, staffing, training, and technician utilization in partnership with hospital and medical leadership.
Support DVM retention and recruiting efforts with Medical Operations and hospital leadership.
Develop and implement territory business strategies that promote growth, operational excellence, and client satisfaction.
Monitor and enhance client experience and support client retention and new-client growth initiatives.
Provide best practices for hospital marketing, referral coordination, and online reputation management.
Support implementation of new technologies, systems, and initiatives, including PIMs, inventory, and Dayforce.
Champion NVA initiatives and change management to support successful adoption at hospitals.
Support onboarding and transition of new hospitals, including training, development, change and risk management, and initial operational assessments.
Support acute site needs by problem-solving, driving change, and enabling growth.
Coach, mentor, and support hospital leaders to strengthen leadership capability and accountability.
Oversee onboarding and training of new hospital leaders and their continuing development in financial, operational, and leadership skills.