National College Leadership Program Trainee - Kansas City, Missouri

Encore Global • Kansas City, MO

8d

About The Position

Encore is hiring candidates for its National College Leadership Program (NCLP), a management development program for individuals interested in careers in operations management or sales. The program typically begins in July and includes five months of Manager in Training experience. After successfully completing the program, trainees are prepared for immediate placement in an operations, production, or sales manager role within Encore’s nationwide network of venues. Trainees may be placed in operations, production, or sales roles at venues such as luxury hotels, casinos, and conference centers.

Trainees rotate through technical, operations, and sales functions, learn hands-on in venues alongside field leaders, attend instructor-led training at Encore’s corporate office in Chicago, and complete online certifications through Encore University academies in Leadership, Technical, Operations, Sales, and Service. Placement locations may be in major metropolitan markets across the United States, Canada, Mexico, and Europe; trainees must be able to work at a hotel location in a major metro market and be flexible about relocating.

In an Operations Manager role, graduates manage floor operations to achieve service excellence, with a focus on customer service, staff leadership, performance management, and development. They support organizational goals through effective workforce and inventory cost control. In a Sales Manager role, graduates guide customers through event experiences, identify solutions that meet customer goals, and use available tools to maximize event and revenue capture from their assigned customer base.

Encore describes its culture as customer-first and hospitality-focused, and offers training and development support, career mobility, and opportunities for advancement. Compensation includes a base salary during training; after placement, the role may include a base salary plus bonus incentive. The company also offers health insurance and participation in a 401(k) plan.

Requirements

• A four-year college degree, with a BA or BS, is required.
• At least one year of related professional work experience, or a combination of employment and internships.
• Strong interest in a management career with opportunities for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and a focus on customer satisfaction.
• Technical aptitude demonstrated through interest in and exposure to new technology.
• Ability to work at a hotel location within a major metropolitan market.
• Flexibility to relocate.

Nice To Haves

• A degree in Hospitality, Business/Management, Communications, Event Management, Theater, or a related field is preferred.
• Prior experience in management, operations, technology, and/or hospitality is a plus.

Responsibilities

• Participate in technical, operations, and sales rotations.
• Complete hands-on learning in venues alongside field leaders.
• Attend instructor-led training at Encore’s corporate office in Chicago, Illinois.
• Complete online certifications through Encore University’s Leadership, Technical, Operations, Sales, and Service academies.
• When placed in an Operations Manager role, manage floor operations to achieve service excellence, focusing on customer service, staff leadership, performance management, and development.
• When placed in an Operations Manager role, help achieve organizational goals through effective workforce and inventory cost control.
• When placed in a Sales Manager role, guide customers through event experiences and identify solutions that meet their goals and objectives.
• When placed in a Sales Manager role, use available tools to maximize event and revenue capture from the assigned customer base.

Benefits

• Health insurance.
• Participation in a 401(k) plan.
• Base salary during the training program.
• Potential for base salary plus bonus incentive upon placement in a management role.
• Training, development opportunities, and career mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level