National College Leadership Program - Naples, FL

Encore Global•Pelican Bay, FL

9d•$54,999 - $55,000

About The Position

Encore’s National College Leadership Program (NCLP) is a five-month Manager in Training program for college graduates interested in careers in operations management or sales. The program typically starts in July and is intended for candidates graduating in Fall 2026 or Spring 2027. Upon successful completion, trainees are prepared for immediate placement in an operations, production, or sales manager role within Encore’s nationwide network of venues, including hotels, casinos, and conference centers. Placement may also be as an Associate Producer, Director of Events, or Venue Sales Manager. Trainees rotate through technical, operations, and sales functions, learn hands-on in venues alongside field leaders, attend instructor-led training at Encore’s corporate office in Chicago, and complete online certifications through Encore University academies in Leadership, Technical, Operations, Sales, and Service. The role offers development opportunities, mobility, training, and a competitive compensation and benefits package. In an Operations Manager placement, the team member manages floor operations to achieve service excellence, focusing on customer service, staff leadership, performance management, and development, while controlling workforce and inventory costs. In a Sales Manager placement, the team member guides customers through event experiences, identifies solutions that meet their goals, and uses available tools to maximize event and revenue capture from an assigned customer base. Candidates must be able to work at a hotel location in a major metro market and be flexible to relocate.

Requirements

Four-year college graduate with a BA/BS degree.
At least one year of related professional work experience or a combination of employment and internships.
Strong interest in a management career with opportunities for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and a focus on customer satisfaction.
Technical aptitude demonstrated through interest in and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.

Nice To Haves

Preference for a degree in Hospitality, Business/Management, Communications, Event Management, Theater, or a related field.
Prior experience in management, operations, technology, and/or hospitality is a plus.

Responsibilities

Participate in technical, operations, and sales rotations during the training program.
Complete hands-on venue learning alongside field leaders, instructor-led corporate training, and online academy certifications.
When placed in an Operations Manager role, manage floor operations to achieve service excellence, lead and develop staff, manage performance, and control workforce and inventory costs.
When placed in a Sales Manager role, guide customers through event experiences, identify solutions that meet their goals, and maximize event and revenue capture from the assigned customer base.