National College Leadership Program Trainee - Indianapolis, Indiana

Encore Global • Indianapolis, IN

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About The Position

Encore’s National College Leadership Program (NCLP) is intended for college graduates interested in careers in operations management or sales. The program typically starts in July and includes a five-month Manager in Training program. Trainees participate in technical, operations, and sales rotations; learn hands-on at venues alongside field leaders; attend instructor-led training at the corporate office in Chicago, Illinois; and complete online certifications through Encore University’s Leadership, Technical, Operations, Sales, and Service Academies. After successful completion, trainees are prepared for immediate placement in an operations, production, or sales manager role within Encore’s venue network. Potential placements include Operations Manager, Associate Producer, Director of Events, or Venue Sales Manager. The program is suited to candidates graduating in Fall 2026 or Spring 2027. Trainees must be able to work at a hotel location in a major metro market and be flexible about relocation. The position is listed for Indianapolis, Indiana, with possible trainee placements across the United States, Canada, Mexico, and Europe.

In an Operations Manager placement, the employee manages floor operations to achieve service excellence, focusing on customer service, staff leadership, performance management, and development. The role also supports organizational goals through effective workforce and inventory cost control. In a Sales Manager placement, the employee guides customers through event experiences, identifies solutions that meet their objectives, and uses available tools to maximize event and revenue capture from an assigned customer base.

Encore describes its culture as customer-first and hospitality-focused, with support and training that includes technology, blended learning, and role-based development. Compensation includes a base salary during training; after placement, employees can earn a base salary plus bonus incentive. The company also offers health insurance and participation in a 401(k) plan.

Requirements

• A four-year college degree with a BA or BS is required.
• At least one year of related professional work experience, or a combination of employment and internships.
• Strong interest in a management career with opportunities for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and a focus on customer satisfaction.
• Technical aptitude demonstrated through interest in and exposure to new technology.
• Ability to work at a hotel location within a major metro market.
• Flexibility to relocate.
• Ability to meet the stated physical demands of the role; reasonable accommodations may be available for individuals with disabilities.

Nice To Haves

• A degree in Hospitality, Business/Management, Communications, Event Management, Theater, or a related field is preferred.
• Prior experience in management, operations, technology, and/or hospitality is a plus.

Responsibilities

• Participate in technical, operations, and sales rotations during the training program.
• Complete hands-on venue learning alongside field leaders, instructor-led corporate training, and online certifications through Encore University academies.
• When placed as an Operations Manager, manage floor operations to achieve service excellence, including customer service, staff leadership, performance management, and employee development.
• Support organizational goals through effective workforce and inventory cost control in an Operations Manager placement.
• When placed as a Sales Manager, guide customers through event experiences and identify solutions that meet their goals and objectives.
• Use available tools to maximize event and revenue capture from an assigned customer base in a Sales Manager placement.

Benefits

• Health insurance.
• Participation in a 401(k) plan.
• Base salary during training and eligibility to earn a base salary plus bonus incentive upon placement in specified roles.
• Training and career development opportunities, including blended learning and role-based development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level