Field Technician (Kansas City, Missouri area)

CVS Health•Work At Home-Missouri, MO

5d•$19 - $32

About The Position

The Field Technician provides Level 1–2 technical assistance for computer systems, responding to basic technical issues and helping customers resolve them. The role supports clinics in the Kansas City, Missouri area, with secondary support to the Des Moines, Iowa area, and requires regular clinic visits and travel 50%–75% of the time. A reliable car and valid driver’s license are required. The position involves remote and in-person troubleshooting, maintaining equipment uptime and inventory, coordinating with vendors, supporting employees and clinic operations, and assisting with IT strategy, expansion, and network infrastructure. The role requires customer service, effective communication, organization, reliability, and the ability to perform physical tasks involving lifting up to 50 pounds.

Requirements

At least 2 years of service desk or related experience.
General knowledge of multiple operating systems, including Microsoft, Chrome, and Mac.
Excellent customer service skills.
Effective written and verbal communication in English with stakeholders, leadership, partners, team members, other organizations, and customers.
Flexible and positive attitude.
High level of organization, reliability, and independence, with attention to detail.
Professional experience in a fast-paced environment.
Demonstrated PC skills, including Microsoft Office and Google Suite.
Basic knowledge of ITIL or equivalent and Service Desk metrics/SLAs.
Reliable car and valid driver's license.
Ability to travel 50%–75% of the time.
Ability to lift or perform physical tasks involving up to 50 pounds.
High school diploma.

Nice To Haves

At least 2 years of network experience.
Associate or bachelor's degree preferred.
Recommended certifications: CompTIA A+, ITIL 4 Foundations, or HDI Desktop Advanced Support Technician (HDI-DAST).

Responsibilities

Provide Level 1–2 support for tickets and field issues.
Route and escalate Help Desk tickets to appropriate team members using service desk software; record, track, and document the problem-solving process through resolution, including decisions and actions taken.
Troubleshoot IT issues remotely or in person using remote support software, and provide onsite support for desktops, printers, peripherals, and network/Wi-Fi.
Ensure continuous uptime for computers and peripherals.
Work with vendors to service basic medical equipment.
Work with vendors to manage network infrastructure.
Assist with new-hire orientations.
Deploy hardware for new employees.
Visit clinics on a regular basis.
Maintain accurate inventory of IT-related equipment.
Assist with implementation of IT strategy.
Assist with company expansion and network infrastructure.
Perform other duties as assigned.