Regional Manager, Customer Solutions

Tyler Distribution Centers LLC•Cranbury Township, NJ

5d•$70,000 - $75,000•Onsite

About The Position

Port Jersey Logistics Network is seeking a people-focused Regional Manager of Customer Solutions to lead regional customer service operations. This on-site leadership position oversees Customer Solutions Supervisors and regional teams across multiple facilities. The role develops talent, improves service performance, strengthens client relationships, and supports consistent service excellence across the PJLN network. The Regional Manager serves as a strategic partner to key accounts and works with Warehouse Operations, Human Resources, and other Regional Managers to align processes, operational capabilities, and customer commitments. The position requires a visible presence across assigned regional facilities, with travel based on the geographic scope of the region. For multi-state regions, this includes at least quarterly visits to each facility.

Requirements

At least 5 years of leadership experience in logistics, third-party logistics (3PL), or supply chain solutions.
Proven experience leading remote or geographically distributed teams.
Bachelor’s degree in Business, Logistics, or a related field; equivalent senior leadership experience will also be considered.
Strong knowledge of warehouse management systems (WMS), customer relationship management (CRM) systems, and Microsoft Office.
Ability to analyze performance metrics, drive process improvements, and understand regional financial performance.
Excellent communication, coaching, conflict resolution, negotiation, and relationship management skills.
Willingness to travel between regional facilities as needed.

Responsibilities

Mentor Customer Solutions Supervisors, support employee growth, promote engagement, and build a pipeline of future leaders.
Monitor KPIs and regional performance metrics, and implement improvements to achieve service-level agreements and business objectives.
Serve as a strategic advisor to key accounts, resolve complex service issues, and support long-term client retention.
Lead teams across multiple facilities and geographies, adapting leadership to local and remote operational needs.
Partner with Warehouse Operations, Human Resources, and other Regional Managers to standardize processes, improve efficiency, and align customer commitments with operational capabilities.
Foster a supportive, accountable, people-first work environment that prioritizes employee well-being, professional development, and exceptional customer service.
Travel between regional facilities to provide hands-on leadership, coaching, and operational oversight.