Customer Solutions Manager

Stoke Space • Kent, WA

1d • $120,000 - $165,000

About The Position

Stoke is building Nova, a fully and rapidly reusable launch vehicle designed for daily flight to reduce the cost of space transportation, increase availability, and improve reliability. The Customer Solutions Manager will help hardware engineers and manufacturers integrate, adopt, and scale with Boltline. The role serves as a strategic customer partner and advocate, leading onboarding, driving adoption and long-term success, and collaborating across teams to create scalable processes and tools that increase customer impact.

Requirements

• 5–10+ years of experience in hardware manufacturing.
• At least 3 years in a customer-facing technical or solutions role, such as Solutions Engineering, Customer Success, Technical Account Management, Consulting, or Product Management.
• Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar.
• Exceptional communication, stakeholder-management, and consultative skills, with the ability to influence technical and executive audiences.
• Strong process-design and analytical-thinking skills, including comfort building tools such as dashboards, workflows, and templates.
• A proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments.
• Ability and willingness to travel up to 30%.
• Must be a U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3), to meet ITAR requirements.

Nice To Haves

• B2B SaaS experience is highly preferred.
• Familiarity with aerospace, defense, energy, or other hardware-intensive industries.

Responsibilities

• Design and deliver tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with business objectives.
• Build and optimize adoption frameworks, playbooks, and self-service resources to increase usage across engineering and manufacturing teams and demonstrate measurable ROI.
• Advise customers on manufacturing data flows, engineering workflows, and systems integration, using deep product knowledge.
• Build executive-level customer relationships, support satisfaction and retention, and develop customers as references.
• Create repeatable tools, templates, and automation to scale onboarding and adoption; work with product, engineering, and go-to-market teams to improve processes.
• Share customer insights to influence the product roadmap and identify and address risks before they escalate.
• Partner with sales, support, product, and engineering teams, often across time zones, to deliver seamless customer outcomes and internal alignment.

Benefits

• Equity in the form of stock options for regular, full-time employees.
• Comprehensive benefits program, including subsidized medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with employer match.
• Four weeks of paid time off.
• Eleven holidays, including an end-of-year closure.
• Paid family/parental leave.
• On-site gym or monthly wellness stipend, depending on location.
• Dog-friendly offices.
• Additional variable compensation based on customer retention, adoption metrics, and team performance goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed