Customer Solutions Manager Innovate

Ericsson • Morristown, NJ

6d • $96,000 - $126,000 • Onsite

About The Position

The Customer Solutions Manager is the landing role for Ericsson’s 18-month Early Career Innovate Program, an early-career development journey with three rotations that include international and market exposure. The role is based in Morristown, New Jersey, and is expected to be onsite at least four days per week. An international assignment is typically at Ericsson headquarters in Sweden, with rotations designed to build skills, relationships, and experience for long-term success. The Innovate track develops future technology leaders through experience in areas such as Research, Product Development, Data, and AI.

In this role, you will help customers navigate network evolution, digital transformation, and emerging technologies. You will understand customer needs, connect Ericsson’s portfolio to business outcomes, and contribute to solutions that create long-term value for customers and Ericsson. The position calls for customer and business impact from day one, accountability, and consistently high standards of work.

Ericsson does not sponsor U.S. work authorization for this position, including specified immigration filings, and does not hire F-1 candidates working on CPT or EAD for this role. The salary range in New Jersey is $96,000–$126,000, with an opportunity for annual short-term variable compensation based on business and individual performance. Benefits include health coverage options, retirement contributions and matching, insurance and disability coverage, paid leave, educational assistance, and other company-paid programs.

Requirements

• Approximately 4–6 years of relevant work experience in technology, consulting, telecommunications, or related fields, with evidence of increasing responsibility and impact.
• Passion for AI and advanced technologies, with a good understanding of supervised learning, unsupervised learning, reinforcement learning, and large language models, and their application in business and customer contexts.
• Passion for bringing ideas forward.
• Keen interest in learning and broadening experience.
• Ability to collaborate, engage with, and mobilize the organization to secure results.
• Ability to investigate details when needed to resolve critical issues.
• Solid communication skills and proficiency in English.
• Willingness to contribute, ask questions, challenge assumptions, take ownership of work, and direct one’s development.
• Ability to work onsite at least four days per week at Ericsson’s Morristown, New Jersey office.
• Must meet the role’s U.S. work authorization restrictions; Ericsson does not sponsor U.S. work authorization for this position and does not hire F-1 candidates working on CPT or EAD.

Nice To Haves

• Knowledge or experience in the telecommunications industry, including familiarity with network technologies, cloud-native architectures, or related domains.

Responsibilities

• Build understanding of Ericsson’s portfolio and customer challenges, and seek opportunities to apply AI and advanced technologies with customers to achieve desired outcomes.
• Contribute to customer and business outcomes from day one, acting with accountability and consistently high standards of work.
• Support the development of customer technology strategies, including AI strategies, that align with Ericsson’s business objectives.
• Contribute to Market Area teams’ efforts to enhance Ericsson’s technology leadership, competitive advantage, and business impact through execution.
• Engage with customers and internal stakeholders in strategic discussions to understand needs, shape solution requirements, and influence customers toward Ericsson’s portfolio.
• Collaborate across product, sales, technology, and delivery teams to understand customer needs, shape solution requirements, and influence customers toward Ericsson’s portfolio.
• Advocate for technology innovation within the organization by promoting experimentation, continuous learning, and accountability-minded innovation.

Benefits

• Competitive compensation, with a New Jersey salary range of $96,000–$126,000.
• Opportunity for annual short-term variable compensation based on business and individual performance, subject to eligibility and proration rules.
• Choice of three medical plan options and a dental plan option, with company credits toward the cost of premiums for employees and eligible dependents.
• Ericsson US 401(k) Plan with an automatic 3% company contribution and matching contributions of up to 4% when employees contribute at least 5% of eligible pay.
• Basic life insurance and accidental death and dismemberment coverage, plus short-term and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
• Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed