Customer Solutions Manager Innovate

Ericsson • Morristown, NJ

6d • $96,000 - $126,000 • Onsite

About The Position

Ericsson’s Early Career Program is an 18-month development journey for early-career professionals with up to 4–6 years of relevant experience. It includes three rotations with international and market exposure, designed to build technical breadth, customer perspective, commercial understanding, and leadership capabilities. The Innovate track develops future technology leaders through experience in areas such as Research, Product Development, Data, and AI.

The role begins as a Customer Solutions Manager – CU Verizon in Morristown, New Jersey. The position helps customers navigate network evolution, digital transformation, and emerging technologies by understanding customer needs, connecting Ericsson’s portfolio to business outcomes, and contributing to solutions that create long-term value. Rotations are designed around the landing role and include an international assignment, typically at Ericsson headquarters in Sweden.

The position is expected to work onsite at least four days per week in Ericsson’s Morristown office. Ericsson does not sponsor U.S. work authorization for this role.

Requirements

• Approximately 4–6 years of relevant work experience in technology, consulting, telecommunications, or related fields, with evidence of increasing responsibility and impact.
• Passion for AI and advanced technologies, with a good understanding of supervised learning, unsupervised learning, reinforcement learning, and large language models and their business and customer applications.
• Passion for bringing ideas forward.
• Keen interest in learning and broadening experience.
• Ability to collaborate with and mobilize the organization to secure results.
• Ability to investigate details when needed to resolve critical issues.
• Solid communication skills and proficiency in English.

Nice To Haves

• Knowledge of or experience in the telecommunications industry, including familiarity with network technologies, cloud-native architectures, or related domains.

Responsibilities

• Build understanding of Ericsson’s portfolio and customer challenges, and identify opportunities to apply AI and advanced technologies with customers to achieve desired outcomes.
• Contribute to customer and business outcomes from Day 1, demonstrating accountability and consistently high standards of work.
• Support the development of customer technology strategies, including AI strategies, aligned with Ericsson’s business objectives.
• Contribute to Market Area teams’ efforts to strengthen Ericsson’s technology leadership, competitive advantage, and business impact through effective execution.
• Engage customers and internal stakeholders in strategic discussions to understand needs, shape solution requirements, and influence customers toward Ericsson’s portfolio.
• Collaborate across product, sales, technology, and delivery teams to understand customer needs and shape solution requirements.
• Advocate for technology innovation within the organization and promote experimentation, continuous learning, and accountability-minded innovation.

Benefits

• Competitive compensation package.
• Annual bonus opportunity through a Short-Term Variable Compensation Plan, subject to eligibility and performance rules.
• Choice of three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible dependents.
• 401(k) plan with an automatic 3% company contribution and matching contributions of up to 4% when the employee contributes at least 5% of eligible pay.
• Basic life insurance and accidental death and dismemberment coverage.
• Short-term and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Minimum 15 days of accrued vacation, up to 3 personal days annually, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
• Financial wellness programs.
• Educational assistance.
• Matching gifts.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed