Regional Maintenance Manager - Charlotte, NC

NHE, Inc.•Charlotte, NC

4d•Onsite

About The Position

The Regional Maintenance Manager supports all maintenance operations related to the portfolio of assigned communities including staff recruitment and retention, staff training, financial budgets, managing negotiations with vendors and suppliers, while maintaining excellent customer service to all residents and third parties. This position may include weekend and holiday hours. Regular travel, including overnight travel, is required.

Requirements

Possess extensive knowledge of financial planning and budgets.
Possess working knowledge of the contract process including scoping, bidding, and awarding.
Ability to provide excellent customer service to residents, vendors, and employees.
Yardi Voyager
Ability to frequently use general maintenance tools, supplies, and equipment such as, but not limited to hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, and safety equipment.
Extensive Knowledge of HVAC, Plumbing, Electrical, Carpentry, Roofing, Drainage, Landscaping and other tasks associated with.
Excellent communication and interpersonal skills, both verbal and written.
Advanced organizational skills.
Ability to direct others to achieve company goals.
Ability to handle multiple tasks and prioritize duties and responsibilities.
Ability to work with little direction maintaining confidentiality and professionalism.
Be a team player.
Extensive experience in multi-site property maintenance experience.
Certification as a Type I and Type II technician from an Environmental Protection Agency approved technician certification program.
Certified Pool Operator
Valid driver's license and automobile insurance
Knowledge of apartment management laws and regulations, federal, state, and local.
Knowledge of expense control and financial management.
Knowledge of Yardi
Multifamily leasing, sales and/and or customer service experience is required.
High School Diploma or equivalent required.
Prior experience managing a maintenance staff while providing excellent leadership and being an example of professionalism to the team
Ability to generate reports, business correspondence.
Effectively present information and respond to questions from clients, customers, and the general public.
Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.
Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.
Will use hands to finger, handle, or feel and; talk or hear.
Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.)
Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS and general safety training and wearing of proper safety equipment.
Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community specific service call/after-hours guidelines.
Appropriate steel toe footwear must be in compliance with OSHA steel toe safety code, which requires the footwear be an ASTM F2 or ASTM F2413 standard and at least a class #75 and impact #75.

Nice To Haves

Bachelor’s Degree strongly preferred.

Responsibilities

Acts as a mentor and support person to site level Maintenance Supervisors by setting goals and evaluating performance, as well as fill in for properties who are lacking sufficient maintenance coverage, including affordable properties if needed.
Collaborates with Maintenance Director and Senior Management Team to ensure appropriate levels of customer service and satisfaction are maintained throughout assigned portfolios.
Assists Maintenance Director with capital projects in the project acquisition and annual capital budget development processes.
Identifies and prioritizes projects, solicits pricing, and assist with budgets as directed.
Executes capital projects at the direction of the Vice Presidents of Business units and Maintenance Director.
Provides oversight of disaster recovery process by ensuring that Maintenance Supervisors and associate teams have appropriate tools and resources.
Assists Area Management Teams in resolving employee relations issues and provide developmental support to subordinates, as well as have a pool of succession candidates available to be promoted.
Perform any and all other duties as requested or assigned by your supervisor / manager.