Regional Leasing Support Manager

Gables Residential•Tysons, VA

About The Position

The Regional Leasing Support Manager rotates among multiple properties throughout the metro DC region, providing sales leadership and support across leasing, marketing, customer experience, and community operations. The role works in collaboration with General Managers and sales teams to achieve sales and occupancy goals, deliver exceptional service to prospective and current residents, and uphold Gables operating standards. The position leads sales efforts, coaches and trains associates, manages leads and CRM activity, supports marketing and community outreach, and helps create engaging resident experiences. It also oversees leasing-related processes such as move-ins and move-outs, renewals, waitlists, lease-file audits, key management, notices, and corporate housing partnerships. The role supports Gables initiatives, including sustainability, DEI, and resident engagement programs.

Requirements

High school diploma or equivalent.
At least one year of experience in outside sales, marketing, or customer service.
Ability to communicate innovative ideas and think ahead.
Ability to set and achieve sales goals.
Ability to work as an enthusiastic team player and independently when needed.
Superior sales skills.
Intermediate computer and technology competencies.
Commitment to professional development and continued learning through required Gables training courses.
Ability to provide Signature Service to residents.
Excellent written and verbal communication skills, including fluency in reading and writing English.
Strong organization, prioritization, and multitasking skills.
Ability to handle stressful, urgent, and diverse work situations on a daily basis.
Ability to work any day of the week, seven days a week, throughout the year.

Nice To Haves

Previous experience using Yardi is preferred but not required.

Responsibilities

Tour, lease, and move in prospective residents while serving as a subject matter expert on the community.
Collaborate with the General Manager to develop sales strategies and goals that achieve monthly sales revenue targets.
Ensure leads are entered into the CRM and followed up with daily.
Plan and facilitate sales team meetings with the General Manager, set goals, and solicit feedback to improve sales performance.
Lead the sales team in increasing community traffic, maintaining closing ratios, achieving occupancy goals, and maximizing effective leased rent.
Conduct regular community and apartment inspections to uphold presentation standards.
Promote Gables initiatives, including sustainability, DEI, and resident engagement programs.
Provide sales leadership, training, and coaching to improve community sales results.
Build local relationships and generate leads through community networking and events.
Maintain competitor knowledge and complete weekly market surveys.
Comply with and drive social media campaigns and organizational posting standards.
Identify employer trends among prospects and recommend potential partnerships to the General Manager.
Communicate service guarantees and Signature Service standards, and promote resident referral programs.
Review advertising sites and Gables.com weekly for accuracy.
Maintain ratings and reviews performance, response times, and resident solicitation according to Regional Marketing Manager requirements.
Direct the sales team's marketing efforts in partnership with the General Manager.
Greet prospective and current residents warmly and provide focused attention.
Manage and follow up on customer requests to ensure timely Signature Service.
Partner with the Service Team and General Manager to resolve resident concerns, including work-order follow-ups.
Create opportunities for residents to socialize within the community.
Address day-to-day resident concerns and resolve them when possible before involving the General Manager.
Help ensure exceptional move-in and move-out experiences.
Provide knowledgeable recommendations for local services, such as dry cleaning, dog walking, and cleaning services.
Coordinate with the Customer Care Center to maintain communication, provide timely feedback, and ensure transactions meet operating standards.
Manage the sales team by setting goals, motivating team members, and developing performance improvement plans when needed.
Process move-ins and move-outs accurately and promptly, including inspecting apartment homes before move-in.
Maintain community operating supplies and coordinate orders with the General Manager.
Train on-site associates in leasing paperwork, systems, and sales techniques, and ensure required training is scheduled and completed.
Maintain knowledge of corporate housing partnership leases and rate negotiations, and facilitate them as needed.
Audit new lease and renewal files weekly using General Manager reports for key control and bonus submission.
Manage CRM activity in accordance with organizational frequency standards.
Prepare renewal letters and lead efforts to maximize renewal rates and revenue.
Assist with creating and delivering electronic and manual notices, including renewal and preventative maintenance notifications.
Manage keys according to organizational procedures.
Ensure the office and community are opened and closed daily according to organizational standards.
Manage and promote community programs to support participation and compliance.
Manage the waitlist and communicate consistently with people on it.
Perform other duties assigned by the supervisor that directly relate to organizational success or customer experience.