Regional IT Coordinator

Wilson Sonsini Goodrich & Rosati•Seattle, WA

4d•Onsite

About The Position

Wilson Sonsini Goodrich & Rosati is seeking a customer-focused Regional IT Support Coordinator to provide hands-on technical support to attorneys and professional staff. The role resolves hardware and software issues and helps maintain the productivity and technological effectiveness of the firm. It is based in the Seattle office and includes on-site and remote support, workstation and conference-room setup, hardware inventory support, and participation in firm-wide IT initiatives. The coordinator is expected to take ownership of user issues, communicate updates, escalate when needed, provide white-glove support, and identify improvements within the assigned office and across the firm.

Requirements

Two or more years of hardware and software support experience in a fast-paced enterprise technical environment.
Working knowledge of PC and Apple hardware, including Android and Apple mobile devices.
Experience supporting current desktop operating systems, including Windows 11 and macOS.
Proficiency in Microsoft 365 applications and strong documentation skills.
Knowledge of IT security best practices and discretion in handling confidential information.
Experience using AI tools to improve efficiency.
Ability to explain technical concepts clearly to non-technical colleagues.
Strong analytical and problem-solving skills.
Exceptional customer service and a professional demeanor.
Self-motivated, detail-oriented, and organized.
Ability to prioritize and execute tasks independently and as part of a team.
Willingness to travel as needed to support litigation, trials, or coverage for other firm offices.

Nice To Haves

Familiarity with legal-specific applications, such as document management systems (e.g., NetDocuments).
Law firm experience.
Associate degree.
A+ certification.
Additional certifications, such as ITIL Foundation.

Responsibilities

Respond courteously and promptly to end-user requests by telephone, email, and the Service Desk system.
Provide on-site and remote support for network, hardware, printer, and application issues.
Provide desktop-level support, including imaging, configuring, and deploying systems; installing and upgrading software and hardware; and managing data backup and restoration.
Set up and support conference rooms, including AV equipment and video conferencing systems such as Zoom and Microsoft Teams.
Perform preventative maintenance on workstations, printers, and peripherals.
Follow up after resolutions to confirm issues are resolved and users are satisfied.
Maintain, control, and document IT hardware inventory.
Set up and break down user workstations and manage cables professionally.
Help identify and research firm hardware needs and contribute to successful implementation of firm-wide IT initiatives.
Own user issues by coordinating work, providing updates, and escalating as needed until resolved.
Provide autonomous, white-glove support services.
Analyze support operations proactively and implement improvements in the assigned office and throughout the firm.
Travel as needed to support litigation, trials, or coverage for other firm offices.