Regional Inside Sales Supervisor

Lennox International • Richardson, TX

4d • Onsite

About The Position

Lennox (NYSE: LII) is a leading provider of climate-control solutions for residential and commercial customers, driven by 130 years of HVAC and refrigeration success. The company fosters a culture of excellence, innovation, and sustainability, aiming to create a supportive workplace where all employees feel heard and welcomed. Lennox is a global community that values individual contributions and offers opportunities for career development. This role is based in the office during normal working hours.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• At least 5 years of related experience.
• 2 years of management experience.
• Ability to manage the work of team members to optimize performance.
• Expert abilities in building relationships, listening, persuading, negotiating, and managing time.
• Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, SAP, Automatic Call Distributor, Sales Engagement, and Customer Relationship Management software.

Nice To Haves

• B2B Sales experience is a must.

Responsibilities

• Manage, coach, and develop Regional Sales Representatives (Hybrid Inside Sales roles) within a defined sales district.
• Oversee the day-to-day activities of the inside sales organization.
• Proactively engage with key accounts and supervise account plans.
• Approve special pricing and manage pricing policies within the district.
• Oversee and maintain documentation of builder agreements and competitive pricing agreements.
• Handle escalated customer issues and report to management.
• Coach, mentor, and manage the performance of inside sales representatives.
• Monitor metrics to make data-driven decisions on the inside sales plan.
• Recruit, hire, and onboard new inside sales representatives.
• Set individual and team goals.

Benefits

• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life insurance
• Long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager