Inside Sales Supervisor

Waste Management, Inc. (WM) • Phoenix, AZ

4d

About The Position

The Inside Sales Supervisor provides hands-on leadership and coaching to the Area Inside Sales Team, combining sales expertise with talent development to improve performance, customer outcomes, and revenue growth. The role works closely with the Inside Sales Executive channel to develop new customer outreach, build pipelines, and execute in assigned markets. It also supports customer satisfaction, talent development, team engagement, and accurate sales and service records.

The position primarily operates in an office environment and routinely uses standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The successful candidate must live and work in the United States. The role may require air travel for business or access to federal property; successful candidates must have or be willing to obtain a REAL ID or TSA-approved alternative.

Requirements

• Accredited bachelor's degree, or an accredited high school diploma or GED and four years of relevant work experience.
• Two years of direct business-to-business sales experience, in addition to the education requirements.
• Must live and work in the United States.
• Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property.

Responsibilities

• Lead and inspire the Area Inside Sales Team through active coaching, performance management, and day-to-day engagement.
• Partner with the Inside Sales Executive channel on new customer outreach, pipeline development, and market execution.
• Set performance expectations and hold team members accountable to sales activity standards, lead generation goals, and productivity metrics.
• Translate the corporate sales strategy into actionable priorities and guide the team in executing them.
• Provide regular feedback, skill development, and real-time support to improve sales capability and confidence.
• Promote a customer-first mindset and collaborate with the Area Sales Manager to resolve escalated or complex issues.
• Forecast staffing needs, recruit candidates, and prepare team members for growth and advancement opportunities.
• Build a culture of accountability, engagement, open communication, feedback, and continuous improvement.
• Maintain operational excellence through accurate customer documentation and integrity in prospect data, contracts, orders, and service records.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock Purchase Plan
• Company match on 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager