Inside Sales Supervisor

ACME ELECTRIC MOTOR • Des Moines, IA

3d

About The Position

Acme Tools is hiring an Inside Sales Supervisor to provide customer assistance and lead the Inside Sales Associate team. The role combines hands-on sales and customer service with leadership responsibilities, including handling complicated sales and customer requests, resolving complaints, and coordinating support from warehouse, service, distribution, and purchasing teams. The supervisor also reviews quotations and pricing for compliance, assists with recruiting and training, oversees the DOT program, and helps maintain the sales floor and a safe work environment. The position includes all duties and responsibilities of Inside Sales Associates, participation in store events, and other related tasks as assigned. The schedule includes a rotating Saturday shift. Employment offers are contingent on a drug screen and background check.

Requirements

• At least two years of previous sales or customer service experience.
• Strong computer skills and the ability to learn new software.
• Ability to communicate effectively with customers.
• Ability to lift up to 50 pounds.
• Ability to stand on a hard surface for up to 10 hours.
• Ability to frequently push, pull, squat, bend, and reach, and continuously climb and descend stairs safely.
• Ability to work a rotating Saturday shift.

Nice To Haves

• Knowledge of tools and equipment.
• Previous retail or customer service leadership experience.

Responsibilities

• Provide direct customer assistance by expediting complicated sales and customer requests, including specialized equipment needs.
• Receive customer complaints and assist in resolving them.
• Request warehouse assistance to locate and deliver products.
• Request service department assistance with preparing equipment.
• Requisition merchandise from the Distribution Center and purchasing department.
• Review quotations and pricing issues and ensure compliance with pricing policies.
• Assist with recruiting, interviewing, training, and supervising Inside Sales Associates.
• Oversee the DOT program.
• Help maintain a clean and organized sales floor, product displays, and work areas by fronting, pricing, and stocking shelves.
• Participate in store events, including physical inventories, sales meetings, trade shows, and special sales.
• Help maintain a safe and secure work environment by following safety standards and reporting suspicious activity.
• Perform all duties and responsibilities of Inside Sales Associates.
• Perform related tasks as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Paid time off (PTO)
• Paid holidays
• 401(k)
• Flexible spending
• Generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed