Inside Sales Supervisor

Wesco • Columbus, OH

5d • $74,909 - $93,636

About The Position

The Supervisor - Inside Sales assists branch management in formulating sales strategies and executing plans and budgets to grow accounts and margins and recruit new customers. The role provides leadership to assigned staff to meet and optimize established business performance, service, productivity, and quality objectives while maintaining positive employee morale and serving the customer base economically.

Requirements

• High school degree or equivalent required.
• At least 5 years of inside sales experience required.
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of customer service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and office procedures and terminology.
• Strong verbal, written, analytical, persuasion, and interpersonal skills.
• Excellent communication and computer skills.
• Effective time management.
• Ability to demonstrate teamwork, leadership, and flexibility.
• Ability to travel 0%–25%.

Nice To Haves

• Bachelor's degree preferred.
• At least 2 years of sales supervision and department site P&L experience preferred.
• At least 3 years of electrical experience preferred.

Responsibilities

• Provide immediate supervision of inside sales and counter personnel.
• Coach and mentor inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Take leadership and direction from branch management and communicate it to employees.
• Assist with team workload distribution.
• Verify attendance records, provide input on hiring matters, assist with performance appraisals, take direction on staff training and development, and assist with disciplinary actions.
• Analyze trends and provide input on branch action plans to correct issues, improve service, and optimize productivity.
• Serve as liaison with suppliers for return authorizations.
• Direct credit management in extension of credit and collection of accounts receivable claims and deductions.
• Provide and organize product training for the team and vendors.

Benefits

• Paid time off may be included for eligible employees.
• Medical coverage may be included for eligible employees.
• Dental coverage may be included for eligible employees.
• Vision coverage may be included for eligible employees.
• Retirement savings plans may be available for eligible employees.
• Eligible positions may include participation in a bonus or sales incentive plan.
• Certain sales roles may include additional commission-based compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED