Inside Sales Supervisor

WM•Phoenix, AZ

About The Position

The Inside Sales Supervisor provides hands-on leadership and coaching to the Area Inside Sales Team, combining sales expertise with talent development to improve performance, customer outcomes, and revenue growth. The role leads daily team execution, develops sales talent, supports customer satisfaction, and ensures accurate operational documentation.

Requirements

Bachelor's degree (accredited), or a high school diploma or GED (accredited) and four years of relevant work experience.
Two years of direct business-to-business sales experience, in addition to the education requirements.
Must live and work in the United States.

Responsibilities

Lead and inspire the Area Inside Sales Team through active coaching, performance management, and day-to-day engagement to drive consistent execution and results.
Partner with the Inside Sales Executive channel on new customer outreach, pipeline development, and market execution to accelerate growth across assigned markets.
Set clear performance expectations and hold team members accountable to sales activity standards, lead generation goals, and productivity metrics.
Translate corporate sales strategy into actionable priorities and guide the team through disciplined execution.
Provide regular feedback, skill development, and real-time support to elevate sales capability and confidence.
Foster a customer-first mindset and collaborate proactively with the Area Sales Manager to resolve escalated or complex customer issues.
Forecast staffing needs, recruit high-quality candidates, and prepare team members for growth and advancement opportunities.
Create a culture of accountability and engagement that encourages open communication, feedback, and continuous improvement.
Ensure operational excellence through accurate customer documentation and data integrity across prospect data, contracts, orders, and service records.