Inside Sales Supervisor

Wesco•Gahanna, OH

About The Position

The Inside Sales Supervisor assists branch management in formulating sales strategies and executing plans and budgets to grow accounts and margin and recruit new customers. The supervisor leads assigned staff to meet business performance, service, productivity, and quality objectives while maintaining positive employee morale and serving customers economically. The role provides immediate supervision and coaching to inside sales and counter personnel, helps distribute team workload, and supports staffing, performance, training, and disciplinary processes. It also analyzes trends and contributes to branch action plans, coordinates supplier return authorizations, supports credit and accounts receivable matters, and organizes product training for team members and vendors.

Requirements

High school degree or equivalent required.
At least 5 years of inside sales experience required.
Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, and office procedures and terminology.
Strong verbal, written, analytical, persuasion, and interpersonal skills.
Excellent communication and computer skills.
Effective time management.
Demonstrated teamwork, leadership, and flexibility.
Ability to travel 0%–25%.

Nice To Haves

Bachelor’s degree preferred.
2 years of sales supervision and department site P&L experience preferred.
3 years of electrical experience preferred.

Responsibilities

Assist branch management in formulating sales strategies and executing plans and budgets to grow accounts and margin and recruit new customers.
Lead assigned staff to meet business performance, service, productivity, and quality objectives while maintaining employee morale and serving customers economically.
Provide immediate supervision of inside sales and counter personnel.
Coach and mentor inside sales and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
Take leadership and direction from branch management and communicate with employees.
Assist with team workload distribution.
Verify attendance records; provide input on hiring matters; assist with performance appraisals; follow direction on staff training and development; and assist with disciplinary actions.
Analyze trends and provide input on branch action plans to correct issues, improve service, and optimize productivity.
Serve as liaison with suppliers for return authorizations.
Direct credit management in extending credit and collecting accounts receivable, claims, and deductions.
Provide and organize product training for the team and vendors.