Regional Home Health Scheduler/Branch Coordinator
About The Position
Elara Caring is hiring a full-time Regional Home Health Scheduler/Branch Coordinator to help home health teams across the Northeast coordinate patient admissions and visits. The role is based from a home office and includes travel to branch offices to provide coverage, train new schedulers, and support regional projects. The position requires home health experience and proficiency with Homecare Homebase (HCHB). The coordinator maintains schedules for field staff, arranges patient visits in accordance with provider orders and authorizations, responds to schedule disruptions, and communicates changes to patients and care teams. The role also involves completing scheduling work in HCHB, reviewing exceptions and unverified visits, and escalating issues that could delay care. The coordinator is expected to protect patient confidentiality and communicate professionally with patients, caregivers, clinicians, and provider offices.
Requirements
- High school diploma or GED.
- At least one year of experience using HomeCare HomeBase EMR.
- At least one year of experience in home health scheduling.
- Knowledge of medical terminology and Medicare and Medicaid payment guidelines.
- Familiarity with standards of care, state licensure requirements, and federal conditions of participation.
- Strong communication, customer service, and organizational skills, including the judgment to prioritize competing requests and know when to escalate.
- Proficiency with Microsoft Office and the ability to learn systems such as Homecare Homebase and Workday.
- A dependable vehicle, valid driver’s license, and current auto insurance.
Responsibilities
- Build and maintain daily schedules for licensed and unlicensed field staff, matching available team members to patient visits and confirming upcoming coverage.
- Schedule start-of-care, follow-up, recertification, resumption-of-care, and discharge visits in accordance with provider orders and visit authorizations.
- Respond to missed or declined visits, staffing changes, and patient requests by reassigning or rescheduling visits and communicating updates promptly.
- Verify patient addresses, map visits, and share coordination notes with field staff before each visit.
- Complete scheduling tasks in Homecare Homebase (HCHB), coordinate visits requiring OASIS assessments, and enter authorization requests as needed.
- Review scheduling exceptions and unverified visits, follow up with field staff, and escalate issues that could delay care to the Clinical Team Manager.
- Protect patient confidentiality and communicate professionally with patients, caregivers, clinicians, and provider offices.
- Travel to branch offices to provide coverage, train new schedulers, and support regional projects.
Benefits
- Medical coverage for eligible full-time employees.
- Dental coverage for eligible full-time employees.
- Vision coverage for eligible full-time employees.
- Access to a 401(k).
- Paid time off.
- Professional development and advancement opportunities.
- Structured onboarding and mentorship.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
