Regional Home Health Scheduler/Branch Coordinator

Elara Caring • New Haven, CT

1d

About The Position

Elara Caring is hiring a full-time Regional Home Health Scheduler/Branch Coordinator to support home health teams across the Northeast. The role works from a home office and travels to branch offices to provide coverage, train new schedulers, and support regional projects. The coordinator helps keep patient admissions and visits on track by coordinating schedules, responding to staffing and patient changes, and supporting timely care in patients’ homes. The role requires home health experience and proficiency with Homecare Homebase (HCHB).

Requirements

• High school diploma or GED.
• At least one year of experience using Homecare Homebase (HCHB) EMR.
• At least one year of experience in home health scheduling.
• Knowledge of medical terminology and Medicare and Medicaid payment guidelines.
• Familiarity with standards of care, state licensure requirements, and federal conditions of participation.
• Strong communication, customer service, and organizational skills, with the judgment to prioritize competing requests and know when to escalate.
• Proficiency with Microsoft Office and the ability to learn systems such as Homecare Homebase and Workday.
• A dependable vehicle, valid driver’s license, and current auto insurance.

Responsibilities

• Build and maintain daily schedules for licensed and unlicensed field staff, matching available team members to patient visits and confirming upcoming coverage.
• Schedule start-of-care, follow-up, recertification, resumption-of-care, and discharge visits in accordance with provider orders and visit authorizations.
• Respond to missed or declined visits, staffing changes, and patient requests by reassigning or rescheduling visits and communicating updates promptly.
• Verify patient addresses, map visits, and share coordination notes so field staff have the details they need before each visit.
• Complete scheduling tasks in Homecare Homebase (HCHB), coordinate visits that require OASIS assessments, and enter authorization requests as needed.
• Review scheduling exceptions and unverified visits, follow up with field staff, and escalate issues that could delay care to the Clinical Team Manager.
• Protect patient confidentiality and communicate professionally with patients, caregivers, clinicians, and provider offices.
• Travel to branch offices to provide coverage, train new schedulers, and support regional projects.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• Access to a 401(k) for eligible full-time employees.
• Paid time off for eligible full-time employees.
• Professional development and advancement opportunities.
• Structured onboarding and mentorship.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED