Regional General Manager

Puttery•The Colony, TX

21h•$100,000 - $115,000

About The Position

The Regional General Manager leads the overall operations, financial performance, guest experience, and team culture of Puttery The Colony while providing regional operational leadership and support to other Puttery locations as assigned. The role serves as the primary General Manager for The Colony and a regional business partner to venue leadership across the organization. It drives operational consistency, talent development, best-practice sharing, performance improvement, and progress toward revenue, service, cost, and people goals. The position is based primarily at Puttery The Colony and requires regular travel to the Houston venue, with occasional overnight travel as needed. It is a hands-on, highly visible leadership role involving regular presence throughout entertainment, dining, bar, kitchen, event, and office areas. Schedules vary with venue operations and may include early mornings, evenings, weekends, holidays, and extended hours during high-volume periods, events, or business-critical situations. The role involves working in a fast-paced hospitality environment with noise, crowds, food and beverage service areas, and changing business demands. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 5 years of progressive management experience in high-volume restaurant, hotel, nightlife, leisure entertainment, or hospitality operations.
Demonstrated success improving revenue, managing complex budgets, controlling costs, and developing high-performing teams.
Ability to coach senior venue leaders while remaining accountable for direct venue performance.
Strong business acumen, critical thinking, analytical, problem-solving, and decision-making skills.
Excellent verbal, written, interpersonal, and presentation skills.
Ability to communicate effectively across all levels of the organization.
Strong organizational and time-management skills, including the ability to balance responsibilities across multiple venues.
Proficiency in Microsoft Office Suite or similar software.
Ability to work independently with minimal supervision.
Ability and willingness to travel regularly between The Colony and Houston, including overnight travel as needed.
Ability to work extended hours, including evenings, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods, move throughout multi-level or large venue spaces, sit and use a computer, review reports, and communicate effectively in busy, high-noise environments.
May need to lift, carry, push, pull, or move items weighing up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

Prior experience as a General Manager overseeing a high-volume venue with annual revenue of $8 million or more.
Multi-unit, regional, district, or cross-venue leadership experience.
Bachelor’s degree in Business, Hospitality, or a related field.

Responsibilities

Provide operational leadership, guidance, and support to other Puttery locations as assigned.
Partner with venue leadership teams to review financial performance, guest experience metrics, labor, staffing, sales opportunities, and operational challenges.
Develop and execute action plans to address performance, service, staffing, cost control, compliance, or culture concerns.
Provide onsite leadership support during high-volume periods, major events, leadership transitions, new venue openings, training initiatives, and other critical business situations.
Identify and share successful practices, processes, and operational standards across locations.
Support venue leadership in developing managers, strengthening accountability, and maintaining a succession pipeline.
Collaborate with regional and corporate leadership on operational initiatives and continuous improvement.
Escalate significant operational, people, compliance, or financial concerns to the Regional Director of Operations as appropriate.
Develop, manage, and monitor venue budgets, forecasts, labor plans, and financial results.
Analyze sales, revenue, labor, inventory, purchasing, waste, and controllable expenses to improve profitability.
Implement initiatives to increase revenue, reduce unnecessary costs, prevent losses, and improve operational efficiency.
Ensure consistent cash handling, banking, invoice approval, inventory controls, and accounting procedures.
Partner with Sales, Marketing, and Events teams to identify local revenue opportunities, promote special events, and grow private-event business.
Use operational and financial data to make decisions and communicate performance expectations to venue leadership teams.
Recruit, hire, onboard, train, coach, and retain managers and team members.
Set clear expectations, provide feedback, recognize strong performance, and address performance concerns promptly and fairly.
Develop managers through coaching, training plans, stretch assignments, and succession planning.
Promote a respectful, accountable, inclusive, and guest-focused culture across venues.
Monitor employee relations, HR, safety, and compliance concerns and partner with Human Resources and leadership to address them.
Ensure team members complete required training and understand company policies, procedures, and performance expectations.
Ensure venues consistently provide exceptional hospitality, engaging entertainment, and memorable guest experiences.
Monitor guest feedback and service recovery trends and coach teams to resolve concerns professionally and promptly.
Maintain standards for cleanliness, food quality, beverage execution, service timing, facility appearance, and course readiness.
Ensure special events, group reservations, and high-profile guest experiences are executed smoothly and in line with Puttery standards.
Represent the brand in the local community and support initiatives that strengthen Puttery’s reputation.