Regional Flight Representative Manager (Long Island)
About The Position
Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide. ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually. This role involves leading, managing, and developing the Flight Representative network across the U.S. and Canada. The position requires a strong aviation and business background, with previous leadership experience and the confidence to manage, coach, and develop a geographically dispersed team. The role also involves building trusted relationships across ACS Private Jets and with Jet Card Managers, acting as a senior escalation point for Flight Representatives during live operations, and developing/maintaining strong FBO relationships across North America. The role will remain primarily office-based, with travel undertaken as required. The manager will also oversee the Flight Rep Coordinator and use data to drive continuous improvement within the department.
Requirements
- Strong attention to detail, organization skills and time management.
- Strong interpersonal skills, relationship building and emotional intelligence
- Adaptable, quick learner and team player.
- Excellent verbal and written communication skills
- Can commit to being on-call
- Previous leadership experience and managing a team
- Previous experience in recruitment and hiring
- Aviation background
Responsibilities
- Lead, manage and develop the Flight Representative network across the U.S. and Canada, setting clear expectations, recognizing strong performance and proactively addressing performance issues.
- Recruit, onboard and retain high-quality Flight Representatives, strategically growing the network and improving coverage across key private aviation locations.
- Design and deliver structured training and development, including onboarding programs, checklists, operational guidance and clear service standards to ensure consistency across the network.
- Build trusted relationships across ACS Private Jets and with Jet Card Managers, working collaboratively to deliver reliable communication and an exceptional experience for clients.
- Act as the senior escalation point for Flight Representatives during live operations, remaining calm under pressure, making confident decisions and providing hands-on support before, during and after flights.
- Develop and maintain strong FBO relationships across North America, travelling regularly to strengthen existing partnerships and identify opportunities to support network growth.
- Manage and develop the Flight Rep Coordinator, ensuring effective scheduling, communication, organization and utilization of the Flight Representative network.
- Use reporting, coverage data and operational feedback to drive continuous improvement, identifying gaps, improving processes and supporting strategic growth of the department.
Benefits
- Affordable health, dental, and vision insurance plans
- 401K retirement savings plan with generous employer match!
- Life insurance
- Paid maternity/paternity leave
- 20 days to start vacation time, and more earned each year
- Paid sick time
- 12 paid public holidays
- Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more
- Award-winning professional training and one-on-one mentoring
- International training based in our London HQ. Training and travel expenses are covered by us!
- Supportive balance between independent and team-oriented work
- Clear path for career advancement
- Job stability and leadership support for development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
