Center Manager - Long Island

The Dermatology Specialists•Freeport, NY

17h•$66,300 - $68,000•Onsite

About The Position

The Center Manager runs the day-to-day business of a dermatology center and is accountable for delivering an excellent patient experience, strong patient volume and access, a stable and engaged team, and disciplined operating costs. In a hands-on leadership role, the manager works in a dyad partnership with center clinicians to keep clinic operations running smoothly, support providers, and meet financial and quality goals. The manager is expected to be visible on the floor, use data to manage the business, and build a culture of ownership and accountability through support and coaching. The Center Manager oversees patient experience and flow, provider and support-function partnerships, schedule utilization and center growth, staffing and people leadership, financial performance, front-end revenue cycle operations, compliance and safety, and facilities and vendors. Success is measured monthly using a center scorecard covering patient experience, volume and access, staffing, financial performance, revenue cycle, and compliance.

Requirements

At least 3 years of medical practice or ambulatory clinic management experience, including direct supervision of clinical and front office staff.
Experience managing to a budget or P&L and using operating reports to drive decisions.
Working knowledge of front-end revenue cycle processes, including registration, eligibility, authorizations, and collections, and of commercial, Medicare, and Medicaid payers.
Proficiency with EHR and practice management systems.
Proficiency with Microsoft Office, including Excel, Outlook, and Teams.
Ability to work flexible hours, including some evenings and weekends, to support a 7-day-a-week schedule.
Ability to lift up to 25 pounds.

Nice To Haves

Bachelor's degree in healthcare administration, business, or a related field.
Dermatology, Mohs surgery, or other specialty practice experience.
Experience in a multi-site or private equity-backed physician practice.
Prior MA, LPN, or other clinical experience.
Certified Medical Manager (CMM) or similar practice management credential.
Bilingual in Spanish or another language spoken in the communities served.

Responsibilities

Own the patient experience from scheduling through check out, ensuring visits are on time, organized, and welcoming.
Monitor patient satisfaction scores, online reviews, and complaints; promptly respond to and resolve concerns and close the loop.
Manage patient flow and cycle time to reduce wait times and keep provider schedules on time.
Maintain a clean, safe, professional center that reflects the company brand.
Serve as the primary operations partner to center physicians, PAs, and NPs, and liaise with RCM, Finance, Credentialing, HR, IT, and Marketing.
Partner with center clinicians on quality, staffing, workflow, and growth priorities.
Hold regular huddles and monthly operating reviews with providers to review schedules, volume, productivity, and center performance.
Ensure providers have trained staff, rooms, supplies, and equipment to see patients efficiently.
Maximize provider schedule utilization by managing templates, filling open slots, working waitlists, and reducing no-shows and same-day cancellations.
Track new patient volume, access, and procedure mix, and act on gaps.
Coordinate provider payer enrollment with Credentialing and ensure schedules open on time.
Develop and execute center growth plans with regional leadership and Marketing, including local referral relationships and community outreach.
Build staffing schedules to match provider templates and patient volume, including weekend sessions, while controlling overtime.
Recruit, interview, hire, onboard, and train center staff, partnering with HR and Talent Acquisition to fill openings.
Own staff retention by conducting stay conversations, understanding reasons for departures, and addressing drivers of turnover.
Set clear expectations, provide regular feedback, recognize good work, and manage performance fairly and consistently using a positive coaching style.
Develop staff through cross-training, competency checklists, and career pathways.
Approve timekeeping and payroll accurately and on time; manage PTO and coverage.
Manage the center P&L and operating budget, including labor, supplies, and other controllable expenses.
Review monthly financial and operating reports with regional leadership, explain variances, and implement action plans.
Manage supply ordering and inventory to control costs and prevent shortages or waste.
Own front-end revenue cycle performance, including accurate registration and demographics, insurance verification and eligibility, referrals and prior authorizations, and time-of-service collections.
Ensure same-day charge entry and timely provider documentation and chart closure to minimize charge lag.
Partner with the RCM team to review denials and work queues related to front-end errors, and coach staff to address root causes.
Maintain compliance with HIPAA, OSHA, infection control, and federal, state, and company policies; complete required logs, audits, and inspections.
Oversee safe handling of specimens, sharps, medications, and liquid nitrogen; ensure pathology specimens are tracked and results routed to providers.
Ensure staff complete required training and maintain current competencies and certifications.
Report and follow up on incidents, and support quality improvement initiatives.
Oversee facility upkeep, equipment maintenance, and repairs; escalate building and IT issues and follow through to resolution.
Manage local vendor relationships and service contracts in accordance with company purchasing policies.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
120 hours of sick/vacation time
Eligibility for extra PTO accrual
Paid holidays
Access to Care.com to support childcare, senior care, pet care, and other family needs
A $5,000 educational stipend for employees enrolled in an accredited PA, NP, or MD program
Guaranteed position on the clinical team for eligible program graduates
Exclusive discounts on select cosmetic services