Clinical Specialist - Long Island

PROCEPT BioRobotics • New York, NY

5d

About The Position

The Clinical Specialist delivers product training, clinical education, and in-procedure support for PROCEPT BioRobotics systems. The role supports optimal operating-room workflow and troubleshooting during live procedures, provides in-service education, assists with installations and software updates, and helps improve procedural efficiency across assigned accounts. The Clinical Specialist also partners with Sales to identify opportunities for utilization growth and account retention.

The position involves working in complex surgical environments, coordinating with multiple stakeholders in the operating room, guiding surgeons through onboarding and competency milestones, supporting procedural scheduling, and maintaining accurate case logs and documentation. The specialist shares field insights with Sales, Marketing, and R&D to inform product and program improvements, and partners with internal teams on system updates, regulatory compliance, and field program needs. Frequent travel is required to support the region.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong interest in medical devices and robotics.
• Achieve clinical proficiency to cover a case independently within 60 days after graduating from the internal sales training program, Aqua Academy; up to 30 days of supplemental coaching may be available if additional support is needed.

Nice To Haves

• 2–4 years of clinical experience preferred.
• Strong communication, educator, and presentation skills.
• Collaborative team player with a commercially aligned, customer-focused mindset.
• Ability to influence surgeon adoption and drive procedural growth.
• Hands-on, adaptable, and willing to execute tactically in the field.
• Analytical thinking, strong attention to detail, and problem-solving skills.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users.
• Support live procedures, including operating-room workflow, setup, and troubleshooting across assigned accounts.
• Provide in-service and field support, including installations and software updates.
• Support procedural scheduling and efficiency improvements to maximize case coverage.
• Partner with Sales to identify opportunities for utilization growth and account retention.
• Collaborate with team members to improve program efficiency and ensure regulatory compliance.
• Support marketing and training events, including physical setup and presentations.
• Gather customer insights and relay them to Marketing and R&D to inform product and program enhancements.
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce.
• Upload case logs to the central repository as required.
• Track surgeon progression through the surgeon pathway and ensure completion of onboarding and competency milestones.
• Travel 75% or greater as necessary.

What This Job Offers

• Job Type: Full-time