Field Operations Specialist - Long Island & Queens

GLOBAL OPS•New York, NY

3h•Onsite

About The Position

The Field Operations Specialist (FOS) is a high-responsibility, field-based role that supports operational stability across assigned locations in Long Island and Queens, with backup coverage in Brooklyn. The role focuses on coverage continuity, site familiarity, rapid response, operational support, and quality assurance across multiple sites. It is not a traditional supervisory position and has no direct reports, hiring, termination, disciplinary, or client contract ownership authority. The FOS supports field management and helps ensure operations run smoothly, consistently, and professionally, while serving as a developmental pathway into formal field management leadership. The position reports directly to the Regional Security Operations Manager and supports the Regional Security Operations Manager and Director of Security Operations. The schedule is Tuesday through Saturday, with a 50-hour workweek in the field and flexible coverage requirements. Compensation is $62,400 annually for unarmed work or $76,700 annually for armed work. The armed role requires a valid NYS Armed Guard License and Carry Permit.

Requirements

Minimum 5 years of private security or related operational experience.
Valid NYS Security Guard License.
Strong understanding of field security operations.
Ability to travel between multiple locations in Long Island and Queens.
Professional verbal and written communication skills.
Ability to remain calm under pressure.
Strong situational awareness and decision-making ability.
Ability to stand and walk for extended periods.
Flexibility for evenings, weekends, and emergency coverage.
Ability to respond to urgent operational needs.
For the armed role: valid NYS Armed Guard License and valid Carry Permit.

Responsibilities

Provide on-site coverage in response to call-outs, absences, and urgent staffing needs.
Float between multiple client locations within the assigned region and maintain operational continuity during scheduling gaps.
Support staffing stabilization during peak operational periods.
Develop working knowledge of assigned sites, including post orders and client expectations.
Conduct regular site visits, walkthroughs, perimeter checks, and site checks.
Identify operational inconsistencies and escalate them appropriately.
Respond to urgent field incidents in coordination with Company Management.
Support incident documentation and reporting.
Reinforce escalation protocols and operational standards while maintaining composure and professionalism during high-pressure situations.
Reinforce company protocols and professional conduct standards.
Support onboarding shadowing for new agents.
Provide Managers with real-time feedback regarding operational trends.
Model accountability, punctuality, and field professionalism.