Regional Fixed Operations Director

Napleton Corporate•Oak Lawn, IL

About The Position

The Regional Fixed Operations Director oversees all Service and Parts departments at Ed Napleton Automotive Group dealerships within an assigned market. The role focuses on business growth and improving the customer and associate experience, with accountability for financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and coordination of regional Service and Parts activities. The Director analyzes operating performance, supports dealership leaders in developing and executing business plans, advances company initiatives, and leads staffing, training, and team development across the region. The position offers a potential pay range of $120,000–$200,000 per year, including incentive-based pay. The Ed Napleton Automotive Group is a family-owned business with more than 90 years in business and is affiliated with over 25 vehicle brands and 50+ dealerships across seven states, with more than 3,500 employees nationwide.

Requirements

High school diploma or equivalent.
Valid driver's license.
At least 5 years of automotive dealership Service and Parts leadership experience at store and multi-unit levels.
Strong attention to detail.
Ability to train and mentor.
Prior managerial accounting and profit-and-loss responsibility.
Strong leadership and organizational skills.
Strong communication skills.

Responsibilities

Analyze Service and Parts operations performance, including financial results, CSI, warranty trends, inventory performance, and facility utilization.
Direct actions and accountability to address out-of-line conditions and prioritize opportunities.
Assist Service and Parts Managers and General Managers in developing and following up on results-oriented business unit action plans.
Assess, train, implement, and certify Napleton initiatives within the region.
Interact with business units through store visits, telephone calls, and written correspondence.
Coordinate collective marketing efforts.
Monitor morale and advise regional leadership on appropriate courses of action.
Develop a regional succession plan to support ongoing Service and Parts operations development.
Oversee regional recruiting, selection, and staffing for store fixed operations.
Recruit, develop, and inspire high-performing teams.
Evaluate and coordinate training initiatives, recognition, and team-building activities.
Participate in annual budget preparation and validation using quantifiable data and initiatives.
Ensure compliance and report activity that could expose the corporation to avoidable risk.
Lead assigned staff effectively and coordinate external resources.