Regional Field Service Technician - Rochester, MN

Laitram•Minneapolis, MN

3d•Onsite

About The Position

Intralox has an opening for a SERVICE+ Technician based in the Rochester, Minnesota area. The role requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology used in conveyor applications. The technician manages a territory roughly 400 miles, or five to six hours’ driving distance, in radius, with occasional further travel in North America, including Canada. Approximately 70% travel, or 168 days away per year, is expected. Travel generally involves working at a cluster of customer facilities over several days before returning home; some nearby visits may allow same-day returns. Rochester is the optimal home location, though other locations within the territory may be considered. As a technical resource, the SERVICE+ Technician builds proactive customer relationships, explains the value of Intralox technology, and provides reactive support when needed. The technician works closely with account managers, develops relationships with production-plant customers, schedules service visits, identifies opportunities, trains customers onsite, and responds to customer issues. The position requires strong planning, communication, troubleshooting, and problem-solving skills, as well as the ability to produce detailed customer-facing reports. Periodic air travel is required, with reasonable access to a regional airport. Intralox is a division of Laitram, L.L.C., providing conveyance solutions and services worldwide. The company reports a global workforce of more than 3,000 employees in over 20 countries and describes its business philosophy as grounded in honesty, fairness, respect, trust, and continuous innovation.

Requirements

High school diploma or equivalent; further education is a plus.
At least two years of manufacturing, mechanical, or agricultural experience.
Strong mechanical background, ideally including experience with processing or conveying equipment.
Ability to set priorities, use and coordinate resources, and manage visits from start to finish with little supervision.
Customer-service-oriented personality and approach.
Excellent verbal and written English communication skills.
Computer proficiency, including demonstrated experience with Microsoft products.
Ability to independently drive a service van to appointments, lodging, and other destinations.
Willingness to travel regionally to North American customer locations; no restriction on travel to Canada.
Approximately 70% travel, or 168 days away per year; most travel is expected to be within five hours’ driving distance of home.
Ability to occasionally lift up to 75 pounds.
Residence within the geographic territory; Rochester, Minnesota is optimal, but other locations within the territory will be considered.
Reasonable access to a regional airport for periodic air travel.

Nice To Haves

Further education beyond a high school diploma or equivalent.
Preferred OSHA safety training certification.
Experience with processing or conveying equipment.

Responsibilities

Support and promote low-tension polymer conveyor belt applications.
Communicate effectively and build relationships with account managers and customers.
Support, coordinate, and perform belt installations at customer facilities.
Troubleshoot and correct problem installations or applications in the field.
Find solutions in the field and determine and communicate opportunities.
Provide technical assistance and training to salespeople and customers remotely by phone, reports, and webcasts, and in person at customer facilities.
Inspect conveyors and gather detailed technical information about opportunities for improvement.
Communicate belt and conveyor recommendations verbally and in written reports.
Arrange and execute efficient travel on short notice, including nights and weekends.
Occasionally perform belt performance program calculations.
Maintain the professional appearance and safe operation of the service van and equipment.
Provide service primarily to food customers in a particular North American geographic region.
Continuously evaluate performance and pursue improvements in customer interactions.