Field Technician - Crookston, MN

Midcontinent • Crookston, MN

6h • Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and repairing network issues for residential and business customers. You will work with cutting-edge technology and interact with customers to help them receive the best value for their needs. No prior experience is required; paid on-the-job training is provided. Starting pay is $21.00 per hour, with opportunities for career advancement, pay increases, and quarterly bonuses.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies candidates from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
• Ability to follow routine and non-routine verbal and written instructions, collaborate to find solutions, adapt to changing circumstances, and maintain attention to detail.
• Ability to safely use a ladder rated for a maximum load of 375 pounds, including the combined weight of the worker, fall protection equipment, and tools.
• Ability to reach, stoop, kneel, or crouch; lift and carry loads up to 80 pounds; and separately handle a 75-pound ladder.
• Ability to climb poles, ladders, bucket trucks, and other structures using proper fall protection and within equipment capacity limits.
• Ability to work at elevated heights and in tight spaces such as attics and crawlspaces.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties for service feasibility and assess internal costs.
• Install voice, video, and data services; perform service changes and disconnections at homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
• Coordinate between Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers about service use, additional services, online help, channel lineups, and equipment.
• Provide technical support and guidance to internal stakeholders, particularly regarding network extensions and bury drop requirements.
• Deliver high-quality service, address customer concerns promptly, and handle challenging situations effectively.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as required, and cross-train on additional services.
• Clear debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
• Operate and drive a company vehicle according to company policies and traffic laws; keep the vehicle clean and ensure scheduled maintenance and repairs are completed.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and encourage others to do the same.
• Protect customer privacy and follow company policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Paid training.
• Career advancement opportunities and pay increases, including quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED