Technician, Field Service - Regional

Sysmex•, CA

3d•$21 - $32

About The Position

The Field Service Technician (FST) develops the knowledge and expertise needed to move into a Service Engineer (SE) position and service Sysmex product lines. The role includes extensive training in preparation for future SE opportunities. During training, the technician travels frequently within the United States for formal classes, mentoring, and job shadowing. After completing training, the technician supplements existing territories, supports emerging territories, and meets other field service needs until a permanent U.S. service district assignment becomes available. Relocation may be required, and the FST is expected to accept an open SE or related position after successful completion of the program. After training, the technician installs, maintains, and repairs Sysmex instruments and systems; supports customers at existing sites; and works with other Sysmex associates to resolve technical and service issues. The role requires timely, professional documentation and performance within defined service standards. Training-period travel may be up to 50% within the United States. The stated location preference is Los Angeles, San Fernando Valley. The hourly pay range is $20.60–$32.37, with overtime eligible at time and a half. Individual pay within the range depends on work location and factors such as job-related skills, experience, and relevant education or training. The compensation package includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave, and a 401(k) for eligible employees. The role involves moderate physical activity, including routine handling of objects weighing 21 to 50 pounds and continuous walking or inspections and keyboard or CRT work. It may involve periods of moderate discomfort due to noise, dust, lighting, or other conditions, and regular exposure to risk that may require alertness with minimal precautions. Customer credentialing generally requires proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Requirements

Associate degree or 0–3 years of required experience in Biomedical Engineering, Electronics, or Clinical Laboratory Science; relevant experience may include service in the Armed Forces.
Knowledge or experience in electronics and/or laboratory science.
Completion of Sysmex-certified instrument training.
Valid driver’s license or ability to obtain one within 90 days.
Willingness to relocate to any Sysmex service district in the United States.
General computer knowledge in a Windows environment.
Ability to explain complex technical information about Sysmex instrument systems in simple, understandable terms.
Outstanding listening skills, patience, and understanding.
Demonstrated presentation and influence skills.
Team orientation and demonstrated facilitation skills.
Ability to maintain stable performance under pressure or opposition and handle stress acceptably.
Ability to maintain a high energy level and positive attitude.
Excellent verbal and written command of English.
Satisfy customer credentialing requirements, which generally include proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Nice To Haves

Bachelor’s degree.
Basic knowledge of LIS systems and interfacing principles.
Second-language ability, preferably Spanish, French, or Portuguese.

Responsibilities

Successfully complete all training required to perform the duties of a Field Service Technician.
During training, travel within service districts to work with a mentor or assist with service-related tasks.
After training, provide service support in assigned service districts.
Accept an SE or related position after successful completion of the program.
Identify and analyze instrument problems and repair instruments to meet specifications.
Perform pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
Schedule modifications as indicated through the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
Monitor and respond to communication devices during all scheduled times.
Document service activities, inventory, service orders, expense reports, and other required records in a timely and professional manner.
Meet defined service standards, including on-time and labor-hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
Support and take ownership of technical issues at existing customer sites.
Work cross-functionally with Sysmex associates to resolve customer issues and maintain customer satisfaction.
Maintain expenses within guidelines and keep customer accounts organized.
Maintain control of parts inventory and company property.
Perform duties in a manner that builds confidence, promotes goodwill, and maintains or improves credibility in product quality and customer service.
Promote effective, positive, and productive communication and teamwork among Sysmex personnel.
Perform other duties as assigned.