Technician, Field Service - Regional (Knoxville, TN)

Sysmex•, TN

4d•$21 - $32

About The Position

The Field Service Technician (FST) develops the knowledge and expertise needed to advance into a Service Engineer (SE) position and service Sysmex product lines. The role includes extensive training to prepare for future SE openings. During training, the FST travels throughout the United States for formal classes, mentoring, job shadowing, and service support. After completing training, the FST supplements existing territories, supports emerging territories, and meets other field needs until a permanent assignment in a U.S. service district becomes available. Relocation may be required, and the FST is expected to accept an open SE or related position after successful program completion. The position installs, maintains, and repairs Sysmex instruments and systems; supports customers and resolves technical issues; and documents service activities. The role requires travel of up to 50% within the United States during training. Physical demands include moderate activity, routine handling of objects weighing 21 to 50 pounds, and continuous walking or inspections and keyboard or CRT work. Periods of moderate discomfort from noise, dust, lighting, or other conditions may occur. The position has regular exposure to risk that may require alertness, with minimal precautions. Hourly pay is $20.60 to $32.37, with overtime pay. Individual compensation depends on work location and factors such as job-related skills, experience, and relevant education or training. The total compensation package includes a choice of healthcare plan, annual incentive bonus, paid time off, parental leave, bereavement leave, and a 401(k) for eligible employees. Customer credentialing requirements generally include proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Requirements

Associate degree or 0–3 years of required experience in Biomedical Engineering, Electronics, or Clinical Laboratory Science; experience may include military service.
Background in electronics and/or laboratory science.
Completion of Sysmex-certified instrument training.
Valid driver's license or ability to obtain one within 90 days.
Willingness to relocate to any Sysmex service district in the United States.
General computer knowledge in a Windows environment.
Ability to explain complex technical information about Sysmex instrument systems in simple, understandable terms.
Outstanding listening skills, patience, and understanding.
Demonstrated presentation and influence skills.
Team orientation and demonstrated facilitation skills.
Ability to maintain stable performance under pressure or opposition and handle stress acceptably.
Ability to maintain a high energy level and positive attitude.
Excellent spoken and written English.
Satisfaction of customer credentialing requirements, which generally include proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Nice To Haves

Bachelor’s degree.
Basic knowledge of LIS systems and interfacing principles.
Second-language skills, such as Spanish, French, or Portuguese.

Responsibilities

Successfully complete all training required to perform Field Service Technician duties.
Travel within service districts during training to work with a mentor or assist with service-related tasks.
After training, provide service support in assigned service districts.
Accept an SE or related position after successful completion of the program.
Install, maintain, and repair Sysmex instruments and systems.
Identify and analyze instrument problems and repair instruments to meet specifications.
Perform pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
Schedule modifications as indicated in Technical Service Bulletin and Engineering Change Request processes.
Monitor and respond to communication devices during all scheduled times.
Document service activities, inventory, service orders, expense reports, and other required records in a timely and professional manner.
Meet defined service standards, including on-time and labor-hour goals for maintenance, service events, installations, and first-visit repair rates.
Support and take ownership of technical issues at existing customer sites.
Work cross-functionally with Sysmex associates to resolve customer issues and maintain customer satisfaction.
Maintain expenses within guidelines and manage customer accounts and organization effectively.
Maintain control of parts inventory and company property.
Conduct work in a manner that builds confidence, promotes goodwill, and maintains or improves credibility regarding product quality and customer service.
Promote effective, positive, and productive communication and teamwork among Sysmex personnel.
Perform other duties as assigned.