Field Service Regional Director
About The Position
The Field Service Regional Director leads a regional field service business with $20 million or more in annual revenue and full profit and loss ownership. The role sets regional strategy, delivers profitable growth, and develops leaders while maintaining safety, quality, and customer service. Based onsite in the Raleigh, North Carolina office, the director leads operations across assigned locations and partners with the General Manager, regional leaders, Sales, Finance, Human Resources, and technical teams to turn business priorities into results. The director owns the region’s financial and operational performance, including revenue, gross profit, operating profit, expenses, planning, and forecasting. The role oversees field service delivery, customer relationships, technician utilization, quality and compliance, workforce planning, facilities, fleet, equipment, and capital requests. It also leads regional initiatives and continuous improvement. Technical Safety Services (TSS) is a nationwide laboratory service provider supporting life sciences, healthcare, and research organizations. It tests, certifies, and services cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment.
Requirements
- At least 8 years of progressive operations or business leadership experience.
- A proven track record of growing revenue and profitability in a field services business, with direct ownership of a $20 million or more P&L and demonstrated success in budgeting, forecasting, and margin improvement.
- At least 5 years of people leadership experience, including leading managers and developing teams across multiple locations.
- Strong financial and commercial judgment and the ability to translate strategy into practical operating plans and measurable results.
- Ability to develop leaders, hold teams accountable, and build effective relationships with customers and cross-functional partners.
- Strong analytical, communication, presentation, and negotiation skills.
- Proficiency with Microsoft Office and business systems used to manage performance.
- A bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; a combination of education, training, and related experience may meet requirements.
Nice To Haves
- Experience in field services, technical services, or a related service business.
- A graduate degree.
Responsibilities
- Own and manage the region’s $20 million or more P&L, delivering revenue, gross profit, operating profit, and expense targets.
- Build and execute the regional operating plan, budget, and forecasts, aligning staffing, capacity, and investments with growth priorities.
- Use financial and operational data to identify performance gaps, improve margins, and hold leaders accountable for corrective actions; present results, risks, and recommendations to the General Manager.
- Partner with Sales to expand customer relationships and identify new opportunities; oversee pricing, contracts, and proposals within company guidelines.
- Direct field service delivery across assigned locations, ensuring safe, accurate, and timely testing, certification, and related services; resolve significant customer issues and protect retention.
- Improve technician utilization, revenue per technician, scheduling, and on-time delivery; coordinate resources across offices for large projects and changing demand.
- Partner with technical and quality leaders on training, certifications, compliance, and reducing rework; standardize effective workflows across the region.
- Build and coach a strong management team, set expectations, provide performance feedback, and develop succession plans and future leaders.
- Partner with HR and Talent Acquisition on workforce planning, hiring, retention, and employee engagement.
- Oversee regional facilities, fleet, equipment, and capital requests; partner with Finance on billing timeliness, collections, and working capital.
- Lead regional execution of company initiatives and continuous improvement efforts; perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company match.
- Life insurance plus short- and long-term disability coverage.
- Generous paid time off.
- 10 company-paid holidays.
- Equity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
