Regional Field Service Engineer - Radiology

Bayer•Pittsburgh, PA

About The Position

The Regional Field Service Engineer ensures operational excellence, equipment uptime, and customer satisfaction by providing installation, integration, preventive maintenance, repair, and technical support for Bayer radiology solutions, including injectors, contrast delivery systems, and software platforms. The role provides flexible coverage across assigned squad geographies and requires readiness to travel and support multiple territories, customers, and installation activities as business needs change. The engineer serves as a trusted technical partner to customers, promoting Bayer's portfolio and services while supporting safe, reliable, and compliant use of its solutions. The role collaborates with Service, Sales, Clinical Specialists, Engagement Management, the Technical Assistance Center, and Connectivity teams to resolve issues, optimize performance, support installations, and strengthen customer relationships.

Requirements

Associate’s or Bachelor’s degree in Electronics, Mechanical Engineering, Biomedical Equipment Technology, IT Networking, or a related field.
Demonstrated ability to troubleshoot and repair complex mechanical, electrical, and IT equipment.
Proficiency with company-specific customer relationship management (CRM) and workforce tools.
Strong communication and customer relationship management skills, including the ability to explain technical concepts to technical and non-technical audiences.
Ability to adapt to changing territory assignments and support customers across multiple service areas as business needs require.
Valid driver’s license and clean driving record.
Ability to lift 30+ pounds, stand and walk for extended periods, and work in hospital or clinical environments with exposure to X-rays and magnetic resonance fields.
Personal commitment to advancing the U.S. radiology landscape and improving patient outcomes.

Nice To Haves

At least 3 years of field service or technical support experience in medical devices, imaging equipment, or a regulated healthcare environment.
Military or OEM technical training in areas such as electronics, aviation, IT, or biomedical technology.
Experience with injector systems, contrast delivery devices, medical devices or imaging equipment, and medical software integration.
Familiarity with cybersecurity standards, healthcare IT environments, and interoperability requirements.
Experience in consultative service roles that connect service excellence to customer outcomes.
Ability to prioritize and schedule multiple tasks effectively in a fast-paced, self-directed environment.
Business acumen in growing a customer base and service opportunities while managing service delivery cost-effectively.
Ability to use company-generated AI tools.

Responsibilities

Provide technical service coverage across multiple territories in an assigned squad, including coverage during vacancies and onboarding, workload balancing, customer escalations, and business continuity needs.
Maintain readiness to travel and deploy within the assigned squad geography.
Install, perform preventive maintenance on, troubleshoot, and repair Bayer injector systems, contrast delivery equipment, and associated software.
Ensure service work complies with Bayer policies, regulatory standards, and safety guidelines.
Provide on-site technical training to customer staff as needed.
Maintain accurate inventory, service, customer, and equipment records.
Diagnose complex hardware, software, IT integration, and connectivity issues.
Collaborate with account team members, including Sales, Clinical Strategists, Service, and Technical Support, to resolve escalated questions and issues.
Support Clinical Performance Specialists with workflow integration or product-related challenges that overlap technical and clinical use.
Communicate proactively with customers about equipment status, service timelines, and recommendations for upgrades or service programs.
Manage service responsibilities across one or more territories, balancing customer commitments, travel, and operational priorities.
Partner with Account Managers, Sales, and Service Marketing to expand service programs, drive renewals, and share leads for upgrades or replacements.
Escalate complex technical or customer issues to Service Operations and follow through until resolved.
Share field insights about equipment performance, reliability trends, and customer needs to inform product and service strategies.
Coordinate with Engagement Management on installation events, aligning deployments with customer needs and engagement goals.
Maintain vehicles and tools in alignment with Bayer quality standards.
Safeguard proprietary Bayer service documentation, software, and tools.
Follow Bayer compliance requirements, including reporting adverse events or product complaints.