Field Service Engineer - Radiology - Alexandria, VA

Bayer•Fore Store, VA

9d•$64,000 - $96,000•Onsite

About The Position

The Field Service Engineer provides direct on-site emergency service, preventive maintenance, and installation support to end-user customers, with a focus on achieving high customer satisfaction. The role also contributes to Service Zone revenue targets, with work-group sales responsibilities ranging from $1 million to $2 million, and communicates product sales opportunities to Sales and Applications team members. Willingness to acquire and use sales skills is required. The role covers Northern Virginia and Maryland’s Eastern Shore, with travel of up to 75% within the territory and occasional national, overnight, or extended travel. The candidate must live in or around the territory. The work involves extensive driving (approximately 40,000–60,000 miles per year), exposure to contaminated products, X-rays and magnetic fields, contact with sick patients, and lifting equipment weighing over 50 pounds. A typical work week approaches 50 hours, with on-call duty as needed by the Zone Service Manager.

Requirements

Associate’s degree in Electronics, IT Networking, Computer Science, or a relevant discipline and 2 years of applicable experience, or a bachelor’s degree in a relevant discipline.
Equivalent military experience or training in electronics, aviation, IT, computer science, or relevant areas, plus 2 years of applicable experience, may be considered in lieu of a degree.
Technical trade skills such as soldering, electrical installation, and troubleshooting.
Prior experience in a customer-facing role.
Demonstrated ability to work in a fast-paced, self-directed environment.
Good verbal and written communication competencies, flexibility, and sound judgment.
Ability to prioritize workload and tasks to maximize revenue.
Proficiency in Microsoft Office and comfort using company-specific databases and CRM systems.
Ability to travel within the assigned territory and nationally, sometimes overnight and for extended periods.
Valid driver’s license.
Willingness to acquire and use sales skills.

Nice To Haves

Demonstrated knowledge of the medical device and radiology business.
Prior experience in a field service role and/or regulated industry.

Responsibilities

Perform preventive maintenance, repairs, and installations at end-user customer sites using approved Bayer documentation.
Schedule and organize work activities to ensure efficient operations.
Organize and reorder inventory valued at $20,000 to support quality work and reduce defective or incomplete customer visits.
Return defective inventory properly for replenishment.
Price service calls, offer discounts, or convert customers to full contracts when needed.
Generate service revenue of up to $500,000 in the assigned work group; individual revenue responsibilities may vary.
Prepare and develop sales quotes, follow through to close sales, and contact end-user customers, purchasing agents, and Bayer dealers to finalize and request orders.
Interface with Service Admin/MSRC billing processors to help ensure proper and timely invoicing.
Assist with collection activities within the assigned territory.
Generate customer interest and communicate it to the Service Marketing Representative when appropriate.
Generate and communicate sales leads to the appropriate sales representative for new products or disposable opportunities.
Maintain the company vehicle and tools, valued at $35,000–$45,000, in good working order.
Safeguard proprietary information from non-Bayer personnel, including service and training manuals, diagnostic and calibration software, and BIT keys.