Field Service Engineer - Radiology - Alexandria, VA

Bayer•Woodbridge, VA

8d•Onsite

About The Position

The Field Service Engineer provides on-site emergency service, preventive maintenance, and installation support to end-user customers, with the goal of achieving high customer satisfaction. The role also supports Service Zone revenue targets through work-group sales responsibilities, communicates sales opportunities to Sales and Applications team members, and requires willingness to develop and use sales skills. The territory covers Northern Virginia and Maryland’s Eastern Shore. The employee must live in or around the territory and may travel up to 75% within it, including overnight and extended travel. The role involves approximately 40,000–60,000 driving miles per year, a typical work week approaching 50 hours, and on-call duty as needed by the Zone Service Manager. Work may involve contaminated products, exposure to X-rays and magnetic fields, contact with sick patients, and lifting equipment weighing more than 50 pounds.

Requirements

Associate’s degree in Electronics, IT Networking, Computer Science, or a relevant discipline plus two years of applicable experience, or a bachelor’s degree in a relevant discipline.
Equivalent military experience or training in Electronics, Aviation, IT, Computer Science, or relevant training, together with two years of applicable experience, may be considered in lieu of a degree.
Technical trade skills such as soldering, electrical installation, and troubleshooting.
Prior experience in a customer-facing role.
Ability to work in a fast-paced, self-directed environment.
Good verbal and written communication skills, flexibility, and sound judgment.
Ability to prioritize workload and tasks to maximize revenue.
Proficiency in Microsoft Office and comfort using company-specific databases and CRM systems.
Ability to travel within the assigned territory and nationally, sometimes overnight and for extended periods.
Valid driver’s license.
Ability to lift equipment weighing more than 50 pounds.

Nice To Haves

Demonstrated knowledge of the medical device and radiology business.
Prior experience in a field service role and/or regulated industry.

Responsibilities

Perform preventive maintenance, repairs, and installations at end-user customer sites using approved Bayer documentation.
Schedule and organize work activities to ensure efficient operations.
Organize and reorder inventory valued at $20,000 to support quality work and minimize defective or incomplete customer visits.
Return defective inventory for replenishment.
Price service calls, offer discounts, or convert calls to full contracts when needed.
Generate service revenue of up to $500,000 within the assigned work group; individual revenue responsibilities may vary.
Prepare and develop sales quotes and follow through to close sales.
Contact end-user customers, purchasing agents, and Bayer dealers to finalize and request orders.
Work with Service Admin/MSRC billing processors to ensure proper and timely invoicing.
Assist with collection activities within the assigned territory.
Generate customer interest and communicate it to the Service Marketing Representative when appropriate.
Generate and communicate sales leads to the appropriate sales representative for new product or disposable opportunities.
Maintain the company car, including oil changes and tire rotation, and keep tools valued at $35,000–$45,000 in good working order.
Safeguard proprietary information from non-Bayer personnel, including service and training manuals, diagnostic and calibration software, and BIT keys.