Regional Director of Field Services

Technical Safety Services•Morrisville, NC

9d•$130,000 - $190,000•Onsite

About The Position

The Regional Director of Field Services leads a regional field service business with at least $20 million in annual revenue and full profit and loss (P&L) ownership. The role sets regional strategy, drives profitable growth, and develops leaders while maintaining safety, quality, and customer service standards. This is a full-time, onsite position based in the Raleigh, North Carolina office. The director leads operations across assigned locations and works with the General Manager, regional leaders, Sales, Finance, Human Resources, and technical teams to deliver business priorities. The position oversees regional service delivery, financial performance, workforce and capacity planning, customer relationships, facilities, fleet, equipment, and company initiatives.

Requirements

At least 8 years of progressive operations or business leadership experience; field services, technical services, or a related service business experience is preferred.
Track record of growing revenue and profitability in a field services business, with direct ownership of a $20M+ P&L and demonstrated success in budgeting, forecasting, and margin improvement.
At least 5 years of people leadership experience, including leading managers and developing teams across multiple locations.
Strong financial and commercial judgment and ability to translate strategy into practical operating plans and measurable results.
Ability to develop leaders, hold teams accountable, and build effective relationships with customers and cross-functional partners.
Strong analytical, communication, presentation, and negotiation skills.
Proficiency with Microsoft Office and business systems used to manage performance.
Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; a combination of education, training, and related experience may meet requirements.

Nice To Haves

Graduate degree preferred.
Experience in field services, technical services, or a related service business preferred.

Responsibilities

Own and manage the region’s $20M+ P&L, meeting revenue, gross profit, operating profit, and expense targets.
Build and execute regional operating plans, budgets, and forecasts, aligning staffing, capacity, and investment with growth priorities.
Analyze financial and operational data to identify performance gaps, improve margins, and ensure leaders take corrective action; present results, risks, and recommendations to the General Manager.
Partner with Sales to expand customer relationships and identify new opportunities; oversee pricing, contracts, and proposals within company guidelines.
Direct field service delivery across assigned locations, ensuring safe, accurate, and timely testing, certification, and related services; resolve significant customer issues and protect retention.
Improve technician utilization, revenue per technician, scheduling, and on-time delivery; coordinate resources across offices for large projects and changing demand.
Partner with technical and quality leaders on training, certifications, compliance, and reducing rework; standardize effective regional workflows.
Build and coach a management team, set expectations, provide performance feedback, and develop succession plans and future leaders.
Partner with HR and Talent Acquisition on workforce planning, hiring, retention, and employee engagement.
Oversee regional facilities, fleet, equipment, and capital requests; partner with Finance on billing timeliness, collections, and working capital.
Lead regional execution of company initiatives and continuous improvement efforts; perform other duties as assigned.