Regional Facility Support Technician

Texas Health & Human Services Commission•Amarillo, TX

1d•$3,337 - $3,660

About The Position

The Regional Facility Support Technician assists Regional Business Services Officers with facility issues and may function as the Local Office Coordinator or backup. The role monitors facility repair requests, assigns and tracks work tasks, and follows up with lessors and vendors to help ensure issues are resolved promptly and satisfactorily. It also provides administrative and business-services support for the assigned area, including maintaining records, preparing reports, processing purchase requests, shipping requests, and supply orders, and assisting with inventory and security permissions. The position may include receptionist, switchboard, warehouse, mailroom, and copy-center duties; office moves and physical inventory; and basic technical assistance on policies and procedures. The technician may assist with emergency or disaster situations anywhere in the state, which may involve overnight travel. The posting says the position may be eligible for telework, subject to agency policy, supervisor discretion, and business needs.

Requirements

High school diploma or GED.
Valid Class C Texas Driver’s License.
Experience using office machines and equipment, such as copiers, fax machines, and telephones.
Experience using computers, including Microsoft Office.
Ability to communicate effectively in writing, as demonstrated in the application.
Experience performing administrative work.
Knowledge of modern office practices, procedures, and office machines and equipment.
Knowledge of agency policies and procedures and ability to interpret them.
Skill in using standard agency computer hardware and software, such as Microsoft Office Suite.
Skill in organizing and prioritizing workload and managing multiple priorities.
Ability to communicate effectively orally and in writing and prepare concise reports.
Ability to develop and maintain effective working relationships with internal and external customers.
Ability to operate motor vehicles, including cargo one-ton or four-ton trucks and vans, and pull a trailer in accordance with local, state, and federal traffic regulations.
Ability to lift, pull, push, and carry 50 pounds.
Ability to operate a forklift and pallet jack.

Responsibilities

Monitor facility maintenance and repair requests, create and assign work tasks, and follow up with lessors and vendors to support timely, satisfactory resolution.
Refer facility issues to the Regional Business Services Officer and/or Business Manager when appropriate.
Perform administrative and support work, including drafting correspondence and documents, tracking assignments, maintaining records and logs, completing forms and reports, and explaining rules and procedures.
Develop and maintain reports for regional facilities, contracts, and leases, and respond to requests for facility-related information.
Communicate internally and externally to provide, exchange, or verify information; answer inquiries; address issues; and resolve or report problems and complaints.
Assist with office moves, physical inventory, and warehouse operations.
Perform receptionist, switchboard, mailroom, and copy-center duties.
Assist with inventory activities, including data entry in the inventory program, and maintain business-services records.
Process shipping requests and purchase request forms for services and goods; provide security permissions; maintain key inventory and issuance; and order supplies as assigned.
Provide basic technical assistance on policies, procedures, rules, regulations, standards, or requirements.
Assist in developing standards or procedures for the assigned area.
Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.