Facility Support & Desktop Technician

Scribe OpCo dba Koozie Group•Red Wing, MN

About The Position

Koozie Group is seeking a skilled, customer-oriented Facility Support and Desktop Technician to provide technical support in person and remotely and collaborate with manufacturing teams on their technical needs. The role supports manufacturing equipment, production software, network systems, desktop hardware, software, and peripherals. The ideal candidate has experience in a manufacturing facility and at least five years of hands-on desktop support experience. The position is located in Red Wing, Minnesota, and is on first shift with flexibility. Pay is $24.00–$27.00 per hour.

Requirements

At least five years of experience as a Desktop Technician or in a similar IT support role.
Proficiency with Windows and macOS operating systems.
Familiarity with Microsoft Office Suite.
Strong understanding of network fundamentals.
Experience with Active Directory, Group Policy, and remote desktop tools.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
Demonstrated commitment to high-quality customer service and support.
Ability to work in a fast-paced environment and manage multiple tasks and priorities effectively.

Nice To Haves

A degree in Information Technology or a related field is preferred but not required.
Experience working in a manufacturing facility.

Responsibilities

Diagnose and resolve technical issues involving manufacturing equipment, production software, and network systems.
Support machinery interfaces, industrial automation systems, and other critical production technologies.
Provide on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment.
Collaborate with vendors and service providers on repairs and upgrades.
Assist with site initiatives that support continuous uptime in production manufacturing areas and facility activities.
Provide expert-level assistance with desktop hardware, software, and peripherals.
Troubleshoot and resolve issues involving operating systems, applications, and network connectivity.
Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
Address high-priority incidents promptly to minimize downtime.
Maintain accurate records of hardware and software inventory, service requests, and technical issues.
Document troubleshooting procedures and resolutions.
Provide customer service with patience, empathy, and professionalism when assisting end users.